Unable to open PSD files in Photoshop

Community Beginner ,
Mar 17, 2021 Mar 17, 2021

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Hi, wonder if anyone can help.

 

I have just updated Photoshop and now it wont let me open any PSD files, it just emediately closes down. I can open a jpg file but if I try to create a layer it just shuts down without warning?

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Adobe Community Professional ,
Mar 17, 2021 Mar 17, 2021

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What have you done for all-purpose trouble-shooting so far? 
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

 

If it should become necessary to roll back the Photoshop version make sure to back-up your presets first. 

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Community Beginner ,
Mar 17, 2021 Mar 17, 2021

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That is very helpful, thank you.

 

If I do need to go back to my previous version how do I do that?

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Adobe Community Professional ,
Mar 17, 2021 Mar 17, 2021

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»Other versions« in the CC Application. 

When upgrading (full versions, not the dot-versions like in this case) it may pay off not to uninstall the previous version right away but wait to see how the new version works out. 

Screenshot 2021-03-17 at 13.24.36.png

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Community Beginner ,
Mar 17, 2021 Mar 17, 2021

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all sorted now, thank you so much!!

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