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Unable to save as in Photoshop

New Here ,
Aug 31, 2020

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Hi,

Just recently the Photoshop 'save as' function has stopped working. My mac system software is up to date, as is the version of Photoshop I'm using. The option to save as is there but when you select it, or Shift/Command/S, neither does anything. I uninstalled Photoshop and reinstalled an earlier version which didn't work. Reinstalled the latest Photoshop and still not working. I did troubleshooting with an Adobe advisor but it was unresolved and resulted in losing my library of custom made actions (and they're nowhere to be found so are gone).

Any ideas or anyone else not able to use the save as?

Thanks

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Mac, Problem or error

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Unable to save as in Photoshop

New Here ,
Aug 31, 2020

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Hi,

Just recently the Photoshop 'save as' function has stopped working. My mac system software is up to date, as is the version of Photoshop I'm using. The option to save as is there but when you select it, or Shift/Command/S, neither does anything. I uninstalled Photoshop and reinstalled an earlier version which didn't work. Reinstalled the latest Photoshop and still not working. I did troubleshooting with an Adobe advisor but it was unresolved and resulted in losing my library of custom made actions (and they're nowhere to be found so are gone).

Any ideas or anyone else not able to use the save as?

Thanks

TOPICS
Mac, Problem or error

Views

43

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Aug 31, 2020 0
Adobe Community Professional ,
Aug 31, 2020

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Try resetting the Photoshop preferences, which you can do under the General tab in Photoshop prferences.

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Aug 31, 2020 0
New Here ,
Aug 31, 2020

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I've just tried this and unfortunately this hasn't worked either. Thanks anyway for your help, Derek. Much appreciated.

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Aug 31, 2020 0
Adobe Community Professional ,
Aug 31, 2020

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Uninstall Photoshop again, using the drop-down menu in the Creative Cloud app, and run Adobe Cleaner before reinstalling Photoshop again.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#run-the-crea...

 

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Aug 31, 2020 0
New Here ,
Sep 01, 2020

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That's fixed it! Thank you SO much, Derek! Very kind of you to help, you've made my day as this has been dragging on for ages. You're a :glowing_star:. Thank you.

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Sep 01, 2020 0