Unable to save due to program error - Photoshop is basiclly unusable

Community Beginner ,
Dec 15, 2020

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This feels like the latest in a string of issues with the latest photoshop. Now I can't even save my work. 
I've just lost an hours work due to this. 

I noticed it was buggy yesterday, where I'd get to a certain zoom point, and it would basically stop zooming any further in. Brush strokes would take a minute to appear, and then Photoshop would refuse to do some basic actions, stating it had a program error. 
Today, it ended up with me near the end of some work, going into camera raw filter, and it wouldn't do it. Program error message again. 
So I went to save, thinking I'd close and restart, and it wouldn't save it. Again, this program error. 
No matter what I did, what format I tried, anything, it just wouldn't save it. 
I ended up having to close the artwork without saving it. Work lost. 

I'm getting so fed up with this latest version of PS. It's so buggy and laggy, it's ridiculous. It's not fit for purpose right now. 

Sorry for the rant, but I'm so frustrated with it. 
Will this be fixed???

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Unable to save due to program error - Photoshop is basiclly unusable

Community Beginner ,
Dec 15, 2020

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This feels like the latest in a string of issues with the latest photoshop. Now I can't even save my work. 
I've just lost an hours work due to this. 

I noticed it was buggy yesterday, where I'd get to a certain zoom point, and it would basically stop zooming any further in. Brush strokes would take a minute to appear, and then Photoshop would refuse to do some basic actions, stating it had a program error. 
Today, it ended up with me near the end of some work, going into camera raw filter, and it wouldn't do it. Program error message again. 
So I went to save, thinking I'd close and restart, and it wouldn't save it. Again, this program error. 
No matter what I did, what format I tried, anything, it just wouldn't save it. 
I ended up having to close the artwork without saving it. Work lost. 

I'm getting so fed up with this latest version of PS. It's so buggy and laggy, it's ridiculous. It's not fit for purpose right now. 

Sorry for the rant, but I'm so frustrated with it. 
Will this be fixed???

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Bug, Performance, Problem or error

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Dec 15, 2020 4
Adobe Employee ,
Dec 15, 2020

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Hi there,

 

We're sorry for the "Program Error" issue. Could you please disable the discover panel in Photoshop and let us know the outcome.

 

Here are the steps to disable the Discover Panel in Photoshop:

  • Quit Photoshop
  • Navigate to the following location:
  • macOS: Navigate to “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/”
  • Windows: Navigate to “~\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP\”
  • Rename the “com.adobe.unifiedpanel” folder to “~com.adobe.unifiedpanel”

 

Thanks,

Mohit

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Dec 15, 2020 0
Explorer ,
Dec 18, 2020

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Any solution that doesn't involve quitting PS and losing hours of work?

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Dec 18, 2020 0
New Here ,
Dec 15, 2020

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Same happens with my program as well. I have no idea how this can be happening.

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Dec 15, 2020 0
Community Beginner ,
Dec 15, 2020

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This has been happening when saving my PSD file pretty often. Switching to a different layer, or brushing on a layer, then saving usually works. 

 

A NEW ISSUE that just started today: When using the healing brush tool, I'm getting the same "Could not complete your request because of a program error." 

 

Mojave 10.14.6 

Adobe Photoshop 22.1.0

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Dec 15, 2020 2
New Here ,
Dec 15, 2020

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Same "program error" message as Andrew and others have experienced. Problems started mid-morning. Followed all the suggestions listed, including disabling the Discover Panel, but documents still won't save.  Document also zooms in at random, then freezes. Please fix this bug!

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Dec 15, 2020 0
New Here ,
Dec 15, 2020

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Update: Just contacted the Help center. This is a known issue, and should be fixed in the next update. In the meantime, they suggested I reinstall Photoshop 21.2.4. I  tried that, and my files seem to be saving again.

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Dec 15, 2020 0
New Here ,
Dec 15, 2020

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Thanks for the update, I'd like to chime in and add myself to another frustrated user having randomly lost time and work dealing with this error every day since the update. I'll follow this advice and try to reinstall an earlier version while waiting for an update, whenever that may be.

 

Side note, it's kind of wild that such a critical issue (literally not being able to save your work randomly lol) was set loose on customers. I'm lucky the time and effort lost was on personal work, couldn't afford to suffer lost progress on paid work. Really disappointing Adobe, for all the money you get in mandatory subscriptions 😕

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Dec 15, 2020 0
Community Beginner ,
Dec 19, 2020

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Yeah, it's crazy. 
I've taken to loading Adobe Creative Cloud and launching the previous version of PS that's still on my PC while I wait for an update. 

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Dec 19, 2020 0
Explorer ,
Dec 19, 2020

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After many attempts at saving (due to a lot of work that would be lost) I hid one of the layers and it saved fine. Weird behaviour. I've also rolled back a couple of updates to 21.2.4 and (fingers crossed) things are working. In future I'll be taking Adobe's rushed updates with a large pinch of salt before rushing to install them.

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Dec 19, 2020 0
Explorer ,
Dec 18, 2020

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I'm having the same issue as from today (18th December 2020). It's random too. It did save once and also managed to save by copying the layers to a new doc but now it's totally stopped saving (v21.1.0) I did roll back to that version but same issue.

 

It's totally unacceptable that Adobe seem not to properly test their releases. Instead, relying on us paying mugs to do their work for them. I've just lost two hrs of my time on this. To be hones, if I ever get a stable version of Photoshop I might just stick with it and not upgrade.

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Dec 18, 2020 0
Explorer ,
Dec 18, 2020

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That's 22.1.0, not 21.1.0

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Dec 18, 2020 0