I recently installed my copy of Photoshop CS5 on my new Windows 10 computer. I deactivated my copy on my old Windows 7 computer. My copy was an upgrade license from CS4 to CS5. I think I messed up the install because when it asked for the license key, it just accepted the CS5 license and did not ask for the CS4 base license like it had done in the past.
Now I cannot update my copy to the latest patches, as such, I cannot get the RAW format to work with my camera in Photoshop. When I try to update, Adobe Application Manager downloads the file but says "There was an error downloading this update. Please quit and try again later." The customer support link that shows with the error says 'Upgrade error: "This serial number is not for a qualifying product"'.
I tried to uninstall Photoshop with the WinCS5Cleanupscript that Adobe provides, but after re-installing I still have the same problem. Any thoughts?
Hi on windows 10 you can not update or active your old Photoshop version....regards
You said and I quote "windows 10 you can not update or active your old Photoshop version"
That is not true, you can update Photoshop CS5 as per the links posted below and you can certainly activate Photoshop CS5 on Windows 10 once you have not reached the activation limit
You can try installing a newer Adobe Application Manager and see if the updates complete next time you try Help>Updates.
If there are some updates that still don't complete, you can most likely find the installer files here:
You need your CS5 serial and the serial of the version you are upgrading to activate your cs5 install. You should then be able to download and install the CS5 update from Adobe site.