Unable to use adobe applications due to error

Apr 29, 2020

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I have recently subscribed to CC and have only had issues opening adobe applications. Everytime I get the error "Could not complete your request due to a program error" that just keeps building on itself. What can I do to correct this? I have installed the latest versions and even tried older versions all with the same result.

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Crash or freeze, Mac

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Unable to use adobe applications due to error

Apr 29, 2020

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I have recently subscribed to CC and have only had issues opening adobe applications. Everytime I get the error "Could not complete your request due to a program error" that just keeps building on itself. What can I do to correct this? I have installed the latest versions and even tried older versions all with the same result.

TOPICS
Crash or freeze, Mac

Views

434

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 29, 2020 0
Apr 29, 2020

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Hi there

Please if you can tell us more information about: mac-pc?, setup,? ram?, disk space?, etc.

There is a bug in Catalina for Mac please let me know your OS

Try to use 2019

Regards

E

 

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Apr 29, 2020 0
Apr 29, 2020

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Hi!

Have you checked to see if your Graphics Processor is either not compatible or if it needs to be updated to work with the latest version? Here is a link that will give you some more information to work with:

https://helpx.adobe.com/ie/photoshop/kb/troubleshoot-gpu-graphics-card.html

Let us know if this works or if you are still having issues.

Michelle

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Apr 29, 2020 0
Apr 29, 2020

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I ended up getting it sorted by deleting the Adobe GCC client folder and that fixed everything. Not sure if that was the way to go, but it worked.

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Apr 29, 2020 0
Jan 11, 2021

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Where did you find that folder?

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Jan 11, 2021 0