Unknown error when saving GIF

New Here ,
Apr 06, 2020 Apr 06, 2020

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Hi I am trying to save my layers as a GIF in Photoshop. The layers are JPEG files I've drawn myself so aren't from an existing video.

 

I am using "Export save for web" but everytime I try to save the file an error message pops up. It reads "Could not complete this operation. An unknown erro has occured."

 

I have tried reducing the pixel size so the image is now 566x800px, but that hasn't made a difference. The error message still appears. 

 

Can anyone please help?

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How to, Import and export, Mac, Problem or error

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Adobe Employee ,
Apr 06, 2020 Apr 06, 2020

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Hi there, 

 

We're really sorry for the Save for web error. Could you please update Photoshop to it's latest 21.1.1 via Adobe Creative Cloud Desktop app and let us know if that helps. For more info, check out the following article: https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html#AdobeSaveforWebError

 

Thanks,

Mohit

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New Here ,
Jun 21, 2020 Jun 21, 2020

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Im having exactly the same issue running 21.1.2 so the very latest update. It's so temperamental - i maneged to get one file out yesterday but ive tried 15 files today and get the same 'unknown error' message mentioned above

 

PLEASE HELP

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New Here ,
Dec 12, 2020 Dec 12, 2020

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Seems like you guys don't know what to do with the issue... Meanwhile people can't just keep the files in the needed format - people, who's paid for the legal version of the programm. Come on! 

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New Here ,
Feb 18, 2021 Feb 18, 2021

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I have the same problem and I pay the legal version, actually I have all the adobe suit... I don't get why I cant save

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Community Beginner ,
14 hours ago 14 hours ago

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I am also having the exact same issue here in 2021. This should have been solved by now. This is an extreme inconvenience for me. Has anyone found a solution??

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New Here ,
Jul 16, 2020 Jul 16, 2020

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EXACTLY THE SAME ISSUE! So annoying Photoshop!!!!

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New Here ,
Aug 13, 2020 Aug 13, 2020

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I'm also having the same problem - no matter how small I make the file size, I am still unable to export my GIF. 

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Community Beginner ,
Sep 23, 2020 Sep 23, 2020

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Hi, have you solved the problem? I have the same issue. Thanks

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Adobe Community Professional ,
Sep 23, 2020 Sep 23, 2020

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Hi, did you check the help document listed earlier in the thread: https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html#AdobeSaveforWebError

 

can you post your version of Photoshop and of your Operating System?

Did you try resetting your preferences? 

 

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Community Beginner ,
Sep 23, 2020 Sep 23, 2020

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yes, I checked the link. The name of the file is fine and resetting preferences didn't change the situation. I have Mojave 10.14.6 and PS 21.2.3. Thanks

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New Here ,
Oct 30, 2020 Oct 30, 2020

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Hello! I would like to know if you managed to solve the problem as I am getting exactly the sameone

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Community Beginner ,
Oct 31, 2020 Oct 31, 2020

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Not totally. If the animation is less than 10sec then it works, but not 100% of the times. I think it's a RAM problem. Shame, because it used to work perfectly well in previous PS version. Sometimes I use Media Encoder but you can't really set the parameters so it doesn't work for every type of GIFS. Basically, if you drop the size, the colours but, most of all, the lenght, at a certain point you'll manage to do it in Photoshop but it's not guaranteed all the time.

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New Here ,
Nov 05, 2020 Nov 05, 2020

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Hi guys!!

Same problem over here...

Whenever I try to "Save for Web" any large image it gives me the message "Unknown error" I have come to believe that it has something to do with the virtual memory of my computer running MacOS Catalina with 8GB RAM it surprises me it ain't enough to proces a 1080x1080 px gif. So is it a Mac problem? or an Adobe problem? or both!!!? I've tried to change every preference on the manual but no success... And yes "Adobe Support" I have the latest PS update... 
Please let me know the cause of this annoying problem.
Thanks!!

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New Here ,
Dec 23, 2020 Dec 23, 2020

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I had the same problem with the last version of PSD and then I reduced the file size and it works. It seems it doesn't support  certain big image sizes and gives the Unknown error when you safe for web the gift.

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