Highlighted

Unknown error when saving GIF

New Here ,
Apr 06, 2020

Copy link to clipboard

Copied

Hi I am trying to save my layers as a GIF in Photoshop. The layers are JPEG files I've drawn myself so aren't from an existing video.

 

I am using "Export save for web" but everytime I try to save the file an error message pops up. It reads "Could not complete this operation. An unknown erro has occured."

 

I have tried reducing the pixel size so the image is now 566x800px, but that hasn't made a difference. The error message still appears. 

 

Can anyone please help?

TOPICS
How to, Import and export, Mac, Problem or error

Views

4.4K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Unknown error when saving GIF

New Here ,
Apr 06, 2020

Copy link to clipboard

Copied

Hi I am trying to save my layers as a GIF in Photoshop. The layers are JPEG files I've drawn myself so aren't from an existing video.

 

I am using "Export save for web" but everytime I try to save the file an error message pops up. It reads "Could not complete this operation. An unknown erro has occured."

 

I have tried reducing the pixel size so the image is now 566x800px, but that hasn't made a difference. The error message still appears. 

 

Can anyone please help?

TOPICS
How to, Import and export, Mac, Problem or error

Views

4.4K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 06, 2020 3
Adobe Employee ,
Apr 06, 2020

Copy link to clipboard

Copied

Hi there, 

 

We're really sorry for the Save for web error. Could you please update Photoshop to it's latest 21.1.1 via Adobe Creative Cloud Desktop app and let us know if that helps. For more info, check out the following article: https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html#AdobeSaveforWebError

 

Thanks,

Mohit

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 06, 2020 0
New Here ,
Jun 21, 2020

Copy link to clipboard

Copied

Im having exactly the same issue running 21.1.2 so the very latest update. It's so temperamental - i maneged to get one file out yesterday but ive tried 15 files today and get the same 'unknown error' message mentioned above

 

PLEASE HELP

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 21, 2020 5
New Here ,
Jul 16, 2020

Copy link to clipboard

Copied

EXACTLY THE SAME ISSUE! So annoying Photoshop!!!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 16, 2020 2
New Here ,
Aug 13, 2020

Copy link to clipboard

Copied

I'm also having the same problem - no matter how small I make the file size, I am still unable to export my GIF. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 13, 2020 0
New Here ,
Sep 23, 2020

Copy link to clipboard

Copied

Hi, have you solved the problem? I have the same issue. Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 23, 2020 0
Adobe Community Professional ,
Sep 23, 2020

Copy link to clipboard

Copied

Hi, did you check the help document listed earlier in the thread: https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html#AdobeSaveforWebError

 

can you post your version of Photoshop and of your Operating System?

Did you try resetting your preferences? 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 23, 2020 0
New Here ,
Sep 23, 2020

Copy link to clipboard

Copied

yes, I checked the link. The name of the file is fine and resetting preferences didn't change the situation. I have Mojave 10.14.6 and PS 21.2.3. Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 23, 2020 0
New Here ,
Oct 30, 2020

Copy link to clipboard

Copied

Hello! I would like to know if you managed to solve the problem as I am getting exactly the sameone

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 30, 2020 0
New Here ,
Oct 31, 2020

Copy link to clipboard

Copied

Not totally. If the animation is less than 10sec then it works, but not 100% of the times. I think it's a RAM problem. Shame, because it used to work perfectly well in previous PS version. Sometimes I use Media Encoder but you can't really set the parameters so it doesn't work for every type of GIFS. Basically, if you drop the size, the colours but, most of all, the lenght, at a certain point you'll manage to do it in Photoshop but it's not guaranteed all the time.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 31, 2020 0
New Here ,
Nov 05, 2020

Copy link to clipboard

Copied

Hi guys!!

Same problem over here...

Whenever I try to "Save for Web" any large image it gives me the message "Unknown error" I have come to believe that it has something to do with the virtual memory of my computer running MacOS Catalina with 8GB RAM it surprises me it ain't enough to proces a 1080x1080 px gif. So is it a Mac problem? or an Adobe problem? or both!!!? I've tried to change every preference on the manual but no success... And yes "Adobe Support" I have the latest PS update... 
Please let me know the cause of this annoying problem.
Thanks!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 05, 2020 1