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Unknown error when saving GIF

New Here ,
Apr 06, 2020

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Hi I am trying to save my layers as a GIF in Photoshop. The layers are JPEG files I've drawn myself so aren't from an existing video.

 

I am using "Export save for web" but everytime I try to save the file an error message pops up. It reads "Could not complete this operation. An unknown erro has occured."

 

I have tried reducing the pixel size so the image is now 566x800px, but that hasn't made a difference. The error message still appears. 

 

Can anyone please help?

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How to, Import and export, Mac, Problem or error

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Unknown error when saving GIF

New Here ,
Apr 06, 2020

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Hi I am trying to save my layers as a GIF in Photoshop. The layers are JPEG files I've drawn myself so aren't from an existing video.

 

I am using "Export save for web" but everytime I try to save the file an error message pops up. It reads "Could not complete this operation. An unknown erro has occured."

 

I have tried reducing the pixel size so the image is now 566x800px, but that hasn't made a difference. The error message still appears. 

 

Can anyone please help?

Topics

How to, Import and export, Mac, Problem or error

Views

2.7K

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Adobe Employee ,
Apr 06, 2020

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Hi there, 

 

We're really sorry for the Save for web error. Could you please update Photoshop to it's latest 21.1.1 via Adobe Creative Cloud Desktop app and let us know if that helps. For more info, check out the following article: https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html#AdobeSaveforWebError

 

Thanks,

Mohit

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New Here ,
Jun 21, 2020

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Im having exactly the same issue running 21.1.2 so the very latest update. It's so temperamental - i maneged to get one file out yesterday but ive tried 15 files today and get the same 'unknown error' message mentioned above

 

PLEASE HELP

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New Here ,
Jul 16, 2020

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EXACTLY THE SAME ISSUE! So annoying Photoshop!!!!

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New Here ,
Aug 13, 2020

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I'm also having the same problem - no matter how small I make the file size, I am still unable to export my GIF. 

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