Unusual Scratch disks problem in Photoshop on Windows - unable to read see attached disks

New Here ,
Feb 04, 2021 Feb 04, 2021

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Okay so I'm not sure if this is the best place to put this, I've gone through 2 live customer support chats but none of them got close to helping.

The problem is photoshop only recognises my C drive, which is below 10 gigs free space remaining. Meaning I cannot use it

However, I have 3 more disks that it just doesnt see. And all of them are HDDs or SSDs. So none of that detachable disk, usb mumbo jumbo. 

And all of their file system is NTFS. How can I allow photoshop to see the other disks?

 

 

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Adobe Employee ,
Feb 04, 2021 Feb 04, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us the version of Photoshop you're using? What troubleshooting steps have already been performed?

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

You can also check: https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html

 

Let us know how it goes!

Regards,

Nikunj

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New Here ,
Feb 05, 2021 Feb 05, 2021

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I'm using photoshop's latest version, 22.1.1

 

And yes, I have reset my settings but nothing changed.

I have not done any troubleshooting before, I don't know what troubleshooting I can do to fix it.

 

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