UPDATE CRASH 22.1.1

New Here ,
Dec 16, 2020

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Photoshop 22.1.1 is unstable and crashes or freezes up, especially when accessing type tool. It's been useless for 2 days now. Please help. I've uninstalled/reinstalled, checked all fonts, (They work in other programs just fine including AI, InDesign, etc) 

 

When I try to type ANYTHING a font rendering bar pops up and then just crashes. 

 

Even on a new project, before trying to type anything at all, PS just freezes and sucks up nearly 100% of my resources. 

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Bug, Crash or freeze, Performance, Problem or error, Windows

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UPDATE CRASH 22.1.1

New Here ,
Dec 16, 2020

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Photoshop 22.1.1 is unstable and crashes or freezes up, especially when accessing type tool. It's been useless for 2 days now. Please help. I've uninstalled/reinstalled, checked all fonts, (They work in other programs just fine including AI, InDesign, etc) 

 

When I try to type ANYTHING a font rendering bar pops up and then just crashes. 

 

Even on a new project, before trying to type anything at all, PS just freezes and sucks up nearly 100% of my resources. 

TOPICS
Bug, Crash or freeze, Performance, Problem or error, Windows

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351

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Dec 16, 2020 1
New Here ,
Dec 16, 2020

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I switched back to 22.1.0 to resolve the issue until it's safe to update again. 

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Dec 16, 2020 1
Adobe Community Professional ,
Dec 16, 2020

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How many fonts do you currently have active?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Dec 16, 2020 0
New Here ,
Dec 20, 2020

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It should not matter how many fonts are active. This problem appeared with Adobe's update - everything was fine with the previous version. How about just FIX THE PROBLEM rather than blame it on number of fonts.

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Dec 20, 2020 0
Adobe Community Professional ,
Dec 20, 2020

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Please don't be rude, we are volunteers on here.

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Dec 20, 2020 0
New Here ,
Dec 21, 2020

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Didn't mean to be rude, and the remarks were not intended for the volunteers or end users. Remark was intended for Adobe, since this problem has been mentioned a number of times, with no resolution seen or even the problem acknowledged. My apologies.

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Dec 21, 2020 0
Adobe Community Professional ,
Dec 21, 2020

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Have you tried resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences?

 

Feedback to Adobe can be done here: https://feedback.photoshop.com

 

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Dec 21, 2020 0
New Here ,
Dec 21, 2020

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Yes, I have tried that. No change. 

And, I have reported this over two dozen times now to Adobe....

 

I am running a new MacBook Pro, running Big Sur 11.1, with 64GB ram and a 4TB ssd. The graphics is an AMD Radeon Pro with 8GB on it.  The issue is not my hardware.

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Dec 21, 2020 0
Adobe Community Professional ,
Dec 22, 2020

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Have you seen this post?

https://helpx.adobe.com/download-install/kb/macos-big-sur.html 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Dec 22, 2020 0
New Here ,
Dec 22, 2020

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Yes. It does not address the issue that I, and others, are having.

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Dec 22, 2020 0
Adobe Community Professional ,
Dec 23, 2020

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Considering Adobe has yet to release a Big Sur update for Photoshop, I would expect some issues until they do. The OP that you are commenting on did not specify if they were on Big Sur so you may be having different issues.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Dec 23, 2020 0
New Here ,
Jan 12, 2021

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Interestingly, Adobe has released an update to Photoshop today that fixes the problem. The release does not have any different number - it is 22.1.1. But, it is obviously a different release, because this one works. The previous one did not. And, there has not been one single change in my hardware.

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Jan 12, 2021 0
Adobe Community Professional ,
Jan 12, 2021

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22.1.1 is new 22.1.0 was the December release.

Here is what was resolved:

https://helpx.adobe.com/photoshop/kb/fixed-issues.html 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Jan 12, 2021 0
tsatryan LATEST
New Here ,
Jan 12, 2021

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Well, how about that! You are right - they did note the problem and fixed it.

That's reassuring, because the Adobe tech support I spoke at length about the issue tried to blame it on my hardware....Screen Shot 2021-01-12 at 3.01.51 PM.png

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Jan 12, 2021 0