Update?!

Community Beginner ,
Feb 04, 2021 Feb 04, 2021

Copy link to clipboard

Copied

When i try to download PH i get an error. i have to update my sistem. but windows is up to date so... yeah

TOPICS
Download and install, Problem or error, Windows

Views

92

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Most Valuable Participant ,
Feb 04, 2021 Feb 04, 2021

Copy link to clipboard

Copied

What is your Windows 10 build?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 06, 2021 Feb 06, 2021

Copy link to clipboard

Copied

Version 20H2 Build 19042.789

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 06, 2021 Feb 06, 2021

Copy link to clipboard

Copied

What is the exact error message?

Dave

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 06, 2021 Feb 06, 2021

Copy link to clipboard

Copied

FATAL: Sanity check for installation failed. Current OS version 6.2.9200 doesn't satisfy OS requirements.
FATAL: Error occurred in install product workflow with error code 190 error message  

Chris

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Most Valuable Participant ,
Feb 06, 2021 Feb 06, 2021

Copy link to clipboard

Copied

That's a very weird message because  6.2.9200 is actually Windows 8. I guess something - perhaps the Creative Cloud app - was set to run in Compatibility Mode. No, I don't have a solution, but perhaps it may move closer to one.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines