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Updated Photoshop 2020 won't open

New Here ,
Nov 06, 2019

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Yesterday I got a notification that there I needed to update Photoshop to the latest version (Photoshop 2020), so I went into my accound and updated the software, now I can't access it! Everytime I go to open the programme I get this message: 'Could not open scratch file in "/private/var/folder/hg/9mwqm8z52wg7bxhw5zmyzns80000gn/T/TemoraryItems/Photoshop/" because of disk error.

 

How do I uninstall and start again, or fix this issue please?

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Updated Photoshop 2020 won't open

New Here ,
Nov 06, 2019

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Yesterday I got a notification that there I needed to update Photoshop to the latest version (Photoshop 2020), so I went into my accound and updated the software, now I can't access it! Everytime I go to open the programme I get this message: 'Could not open scratch file in "/private/var/folder/hg/9mwqm8z52wg7bxhw5zmyzns80000gn/T/TemoraryItems/Photoshop/" because of disk error.

 

How do I uninstall and start again, or fix this issue please?

Topics

Download and install, Mac, Problem or error

Views

12.0K

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Adobe Employee ,
Nov 06, 2019

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Hi there,

 

We're really sorry for the launch issue. Yes, you can uninstall the Photoshop via Creative Cloud Desktop app > Restart your machine > Reinstall Photoshop and let us know if that helps.

 

Thanks,

Mohit 

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New Here ,
Jan 08, 2020

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Is there another way to fix this, aside from an unistall and reinstall?  

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New Here ,
Jan 09, 2020

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I have this exact same issue and reinstalling it has not helped me. Gotta get this fixed for work asap please 

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Community Beginner ,
Jul 13, 2020

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I am having the same problem. Even tried holding down the shift key to load so my external plug ins would load. Still won’t load. Trying the option+command+ shift. It just popped open.   Hope everything is okay. Don’t know what to expect. 😬

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Adobe Community Professional ,
Jan 09, 2020

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Reset preferences. That scratch disk path looks odd. Reinstall won't fix this.

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New Here ,
Jan 12, 2020

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How can we reset preferences when it won't even stay open let alone stay open?

 

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Adobe Community Professional ,
Jan 12, 2020

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Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

 

Dave

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New Here ,
Jan 21, 2020

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Hi i am having the same issue and it won't let me uninstall either, because it says its still running

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New Here ,
Jun 16, 2020

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I tried this and I still cannot get my photoshop to stay open. Any other suggestions?

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New Here ,
Sep 10, 2020

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try to add as shortcut on your desktop and run as administrator , this helped me ,

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New Here ,
Apr 15, 2020

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Mine is in purgatory. Photoshop "appears" to be running, but it will not launch AND it will not let me Force Quit, though it is on the list of running apps.  I checked the Activity Monitor and there is no sign of Photoshop there. It is simply not usable at the moment and I have no idea what to do next.

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New Here ,
Jun 08, 2020

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Exactly the same

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New Here ,
May 14, 2020

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i am having the same issuse, 2020 wonat launch

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New Here ,
May 16, 2020

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I am having the same problem. Does anyone know how to fix the problem?

 

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