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Updated Photoshop 3D toos grayed out not working

New Here ,
Aug 31, 2020

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I just upgraded Photoshop (8/31/2020). Now my  previous 3D model files crash the application. If I try to create a new mesh from the art work all the 3D options are grayed out. Trying to click on the 3D tab options results in a crash.

Any suggestions? Can I go back one update?

Thanks,

Will

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Crash or freeze, Problem or error

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Updated Photoshop 3D toos grayed out not working

New Here ,
Aug 31, 2020

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I just upgraded Photoshop (8/31/2020). Now my  previous 3D model files crash the application. If I try to create a new mesh from the art work all the 3D options are grayed out. Trying to click on the 3D tab options results in a crash.

Any suggestions? Can I go back one update?

Thanks,

Will

Topics

Crash or freeze, Problem or error

Views

33

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 31, 2020

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Hi

I can open your file here in v21.2.2 with no issues :

2020-08-31_22-56-59.jpg

 

The most likely cause is a GPU issue.

If you are using Windows try the following:

1. Update your GPU driver from the manufacturers site. If you are using NVidia drivers then choose Advanced options and "Clean Install"

2. If the above does not help, after a Photoshop restart, then try resetting Photoshop Preferences

3. If none of that works , please go to Photoshop's Help, System Info and press the copy button. Then paste the info here

 

On your second question, yes you can step back to a previous version by uninstalling and then installing the previous - but be aware that you should back up your presets first

 

Dave

 

 

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New Here ,
Aug 31, 2020

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Thanks,

I will try this.

Will

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