Use Graphics Processor greyed out

New Here ,
May 13, 2021 May 13, 2021

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Just installed PS version 22.4; tried to run 3D but failed because "USE GRAPICS PROCESSOR" was greyed out. Relaunched PS "USE GRAPHICS PROCESSOR" tick box OK, started 3D - Greyed out. Everything worked on version 22.3.1 - what's changed. I need the 3D capability!

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Performance, Problem or error, Windows

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Adobe Community Professional ,
May 13, 2021 May 13, 2021

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Hi

This update is suppose to fix issues people were having with version 22.3.1 and GPU's not been recognised, looks like it had the opposite effect on you, you could try a preference reset to see if that helps

2021-05-13 17_16_37-Window.png

 

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Adobe Employee ,
May 14, 2021 May 14, 2021

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Restart your computer after installation of 22.4 for the GPU detection issue to fully recover. If that doesn't work, please share System Info so we can further troubleshoot.

 

3D rendering is an unrelated issue, and for now there is a workaround documented here under the 3D section: https://helpx.adobe.com/photoshop/kb/known-issues.html

 

Specifically, we recommend using the Tech Preview option for overriding Photoshop’s native canvas mode to continue to use the 3D features. Go to Preferences > Technology Previews, and check the item Deactivate Native Canvas, then restart Photoshop. 

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