'Use Legacy "New Document" Interface option on Preference is Greyed Out

[Izumi Aiko]

Hi, I am using the latest photoshop cc 2020, v21.1. I am UNABLE to uncheck the 'Use Legacy "New Document" Interface option on Preference as it is Greyed out. I tried uninstalling, reinstalling, check the plugin option, reset on closing etc. EVERYTHING. And it's still Greyed Out. Anyone facing this issue? I need to uncheck the use legacy!!! 😞

[r-bin]

Try to delete / rename the entire folder with Photoshop settings and not just the main preference file.
The folder location can be found here.

Preference file functions, names, locations | Photoshop

upd. Also, clear the Temp folder if you are on Windows.

[Izumi Aiko]

it doesn't work 😞

[Izumi Aiko]

Anyone knows the solution? This is the most updated version of PS... 😞

[r-bin]

Try the Creative Cloud Cleaner Tool

How and when to use the Creative Cloud Cleaner tool | Advanced steps

Also check and delete after that all Adobe folders on the disk, if any
C: \ Users \ <USER> \ AppData \ Roaming \ Adobe \
C: \ Users \ <USER> \ AppData \ Local \ Adobe \
"C: \ Program Files \ Adobe \"
"C: \ Program Files \ Common Files \ Adobe \"
"C: \ Program Files (x86) \ Adobe \"
"C: \ Program Files (x86) \ Common Files \ Adobe \"

and in the registry.
HKEY_LOCAL_MACHINE \ SOFTWARE \ Adobe
HKEY_CURRENT_USER \ Software \ Adobe

Reinstall Photoshop.

[Izumi Aiko]

Doesnt work... OMG. im so depressed!!

I am actually certain it's the update's bug! I wasn't facing this issue before this latest update 😞

[r-bin]

Can you launch any extension?
Window-> Extentions -> (what here ???)

[r-bin]

The presence in file
"C: \ Users \ <USER> \ AppData \ Roaming \ Adobe \ Adobe Photoshop 2020 \ Adobe Photoshop 2020 Settings \ PSUserCong.txt

or in file
"C: \ Program Files \ Adobe \ Adobe Photoshop 2020 \ Required \ PSConfig.txt

such a line
UseOldFileNewDialog 1

will cause exactly the behavior you described.
Check the existence and contents of these files.

[SonHongTester]

😞

[niaz.ahmed]

Could be an issue with the "AdobeIPCBroker.exe"
I once had the exact issue. Realized later that I deleted the folder somehow. Restored and it was back to normal.