'Use Legacy "New Document" Interface option on Preference is Greyed Out

Community Beginner ,
Mar 07, 2020 Mar 07, 2020

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Hi, I am using the latest photoshop cc 2020, v21.1. I am UNABLE to uncheck the 'Use Legacy "New Document" Interface option on Preference as it is Greyed out. I tried uninstalling, reinstalling, check the plugin option, reset on closing etc. EVERYTHING. And it's still Greyed Out. Anyone facing this issue? I need to uncheck the use legacy!!! 😞

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Adobe Community Professional ,
Mar 07, 2020 Mar 07, 2020

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Try to delete / rename the entire folder with Photoshop settings and not just the main preference file.
The folder location can be found here.
 
upd. Also, clear the Temp folder if you are on Windows.

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Community Beginner ,
Mar 09, 2020 Mar 09, 2020

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it doesn't work 😞

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Community Beginner ,
Mar 09, 2020 Mar 09, 2020

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Anyone knows the solution? This is the most updated version of PS... 😞

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Adobe Community Professional ,
Mar 09, 2020 Mar 09, 2020

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Try the Creative Cloud Cleaner Tool
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#run_cc_cleaner_...

Also check and delete after that all Adobe folders on the disk, if any
C: \ Users \ <USER> \ AppData \ Roaming \ Adobe \
C: \ Users \ <USER> \ AppData \ Local \ Adobe \
"C: \ Program Files \ Adobe \"
"C: \ Program Files \ Common Files \ Adobe \"
"C: \ Program Files (x86) \ Adobe \"
"C: \ Program Files (x86) \ Common Files \ Adobe \"

and in the registry.
HKEY_LOCAL_MACHINE \ SOFTWARE \ Adobe
HKEY_CURRENT_USER \ Software \ Adobe

Reinstall Photoshop.
 

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Community Beginner ,
Mar 10, 2020 Mar 10, 2020

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Doesnt work... OMG. im so depressed!!

I am actually certain it's the update's bug! I wasn't facing this issue before this latest update 😞

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Adobe Community Professional ,
Mar 10, 2020 Mar 10, 2020

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Can you launch any extension?
Window-> Extentions -> (what here ???)
 

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Adobe Community Professional ,
Mar 10, 2020 Mar 10, 2020

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The presence in file
"C: \ Users \ <USER> \ AppData \ Roaming \ Adobe \ Adobe Photoshop 2020 \ Adobe Photoshop 2020 Settings \ PSUserCong.txt

or in file
"C: \ Program Files \ Adobe \ Adobe Photoshop 2020 \ Required \ PSConfig.txt

such a line
UseOldFileNewDialog 1

will cause exactly the behavior you described.
Check the e
xistence and contents of these files.
 

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Community Beginner ,
Mar 20, 2020 Mar 20, 2020

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😞

Untitled.png

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New Here ,
Mar 05, 2021 Mar 05, 2021

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Could be an issue with the "AdobeIPCBroker.exe"
I once had the exact issue. Realized later that I deleted the folder somehow. Restored and it was back to normal.

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