using mac big sur 11.3.1 suddenly photoshop wouldn't open

[Apicat]

Hi, I just update photoshop last night together with mac os on M1.

However, suddenly, my photoshop just keep still on opening page. the round rainbow icon just keep on turning and it does not stop no matter how long I waited.
and there's errors like cannot start core sync keep poping up.
Anyone with same errors. Please.

[gianvitulano]

Hi Apicat,
have you tried to do a fresh install of Adobe Photoshop? In addition, I also attach this page relating to Adobe Photoshop for M1 processors: Photoshop for Apple Silicon

[Apicat]

I did actually delete everything about adobe and reinstall again still same problem exist.

[Gil Niclas5CB9]

I have the exaxt same problem. I was using photoshop last week, now I came back from vacation and I get the same error. I am starting photoshop it loads until the startscreen/splash screen and the rainbow loading icon appears (and it loads forever).

In the task-manager I also get the "not-responding" text. ( I am on a Mac Mini M1)

[Apicat]

Same here.

[Gil Niclas5CB9]

My error logs:

2021-05-18 09:51:10.293	(debug): upic::ReadFile(): can't open file /Library/Application Support/Adobe/UXP/PluginsInfo/v1/PS.json errno: 2
2021-05-18 09:51:10.293	(info): upic::Failed to read plugin info file: /Library/Application Support/Adobe/UXP/PluginsInfo/v1/PS.json
2021-05-18 09:51:10.293	(info): upic::Loading plugins from system fallback plugins folder: /Library/Application Support/Adobe/UXP/Plugins/External
2021-05-18 09:51:10.294	(info): upic::Plugins not found in systemlocation fallback folder.
2021-05-18 09:51:10.294	(info): upic::Loading plugins from user PluginsInfo file 
2021-05-18 09:51:10.294	(debug): upic::plugin with id: a964e5c1 is added in uxp plugin manager with status as enabled
2021-05-18 09:51:10.294	(info): upic::Number of plugins added from user PluginsInfo: 1
2021-05-18 09:51:10.294	(info): upic::Sending message to UPI, type: vulcan.SuiteMessage.upi.analytics.messagepayload: {"version":"v1","hostSapCode":"PHSP","hostVersion":"22.4.0","message":{"action":"send","events":[{"event.type":"register","event.subtype":"pluginsInfo","content.category":"user","event.count":"1","event.expected_count":"1"}]}}

[Gil Niclas5CB9]

I fixed it for myself. I went to (Mac OS) /Users/<My Username>/Library/Application Support/Adobe/ and renamed the UXP Folder to something else (I deleted it completly). Now everything is working so far.

[gianvitulano]

Hi Gil,

thank you for sharing your solution with all forum users. 🙂

[Apicat]

wow Thanks a lot i'll try tonight..

[Gil Niclas5CB9]

did it fix your problem?

[Apicat]

sorry for late reply but no tried many times many ways. right now i decide to reset everything starting from day 1

[gianvitulano]

Hi Apicat,

let us know if you find the same problem again.

[Apicat]

No problem today. 
I reset my Mac. restart everything and so far so good no problem shown. I actually feel that it got faster

[Apicat]

Thank you everyone.

[gianvitulano]

Hi Apicat,

we are glad that your problem has been solved 🙂