using mac big sur 11.3.1 suddenly photoshop wouldn't open

Community Beginner ,
May 16, 2021 May 16, 2021

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Hi, I just update photoshop last night together with mac os on M1.

However, suddenly, my photoshop just keep still on opening page. the round rainbow icon just keep on turning and it does not stop no matter how long I waited.
and there's errors like cannot start core sync keep poping up.
Anyone with same errors. Please.

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Adobe Community Professional ,
May 17, 2021 May 17, 2021

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Hi Apicat,
have you tried to do a fresh install of Adobe Photoshop? In addition, I also attach this page relating to Adobe Photoshop for M1 processors: Photoshop for Apple Silicon

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Community Beginner ,
May 17, 2021 May 17, 2021

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I did actually delete everything about adobe and reinstall again still same problem exist.

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Community Beginner ,
May 17, 2021 May 17, 2021

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I have the exaxt same problem. I was using photoshop last week, now I came back from vacation and I get the same error. I am starting photoshop it loads until the startscreen/splash screen and the rainbow loading icon appears (and it loads forever).

In the task-manager I also get the "not-responding" text. ( I am on a Mac Mini M1)

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Community Beginner ,
May 17, 2021 May 17, 2021

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Same here.

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Community Beginner ,
May 18, 2021 May 18, 2021

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My error logs:

 

2021-05-18 09:51:10.293	(debug): upic::ReadFile(): can't open file /Library/Application Support/Adobe/UXP/PluginsInfo/v1/PS.json errno: 2
2021-05-18 09:51:10.293	(info): upic::Failed to read plugin info file: /Library/Application Support/Adobe/UXP/PluginsInfo/v1/PS.json
2021-05-18 09:51:10.293	(info): upic::Loading plugins from system fallback plugins folder: /Library/Application Support/Adobe/UXP/Plugins/External
2021-05-18 09:51:10.294	(info): upic::Plugins not found in systemlocation fallback folder.
2021-05-18 09:51:10.294	(info): upic::Loading plugins from user PluginsInfo file 
2021-05-18 09:51:10.294	(debug): upic::plugin with id: a964e5c1 is added in uxp plugin manager with status as enabled
2021-05-18 09:51:10.294	(info): upic::Number of plugins added from user PluginsInfo: 1
2021-05-18 09:51:10.294	(info): upic::Sending message to UPI, type: vulcan.SuiteMessage.upi.analytics.messagepayload: {"version":"v1","hostSapCode":"PHSP","hostVersion":"22.4.0","message":{"action":"send","events":[{"event.type":"register","event.subtype":"pluginsInfo","content.category":"user","event.count":"1","event.expected_count":"1"}]}}

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Community Beginner ,
May 18, 2021 May 18, 2021

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I fixed it for myself. I went to (Mac OS) /Users/<My Username>/Library/Application Support/Adobe/ and renamed the UXP Folder to something else (I deleted it completly). Now everything is working so far.

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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Hi Gil,

thank you for sharing your solution with all forum users. 🙂

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Community Beginner ,
May 18, 2021 May 18, 2021

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wow Thanks a lot i'll try tonight..

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Community Beginner ,
May 19, 2021 May 19, 2021

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did it fix your problem?

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Community Beginner ,
Jun 07, 2021 Jun 07, 2021

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sorry for late reply but no tried many times many ways. right now i decide to reset everything starting from day 1

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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Hi Apicat,

let us know if you find the same problem again.

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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No problem today. 
I reset my Mac. restart everything and so far so good no problem shown. I actually feel that it got faster

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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Thank you everyone.

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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Hi Apicat,

we are glad that your problem has been solved 🙂

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