v22 crashes consistently with TEXT tool

Community Beginner ,
Dec 15, 2020

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I've spent an entire day trying to rectify this. I upgraded to v22 on Mac OS (v10.14.6 - Mojave) and each time I select the Text tool I get the spinning beachball and a crash. I have tried EVERY STEP on the solutions page <https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html#removefonts> and run Fontbook to delete all bad fonts. I even installed the suggested FontTest.jsx and it runs, says there are ZERO errors of my 1,542 fonts and immediately crashes (can't open the log).

 

I have tried minimal tools just to see if I could work on projects without text concerns. Seems no issue there.

 

I guess until this is fixed, I'll go back to v21, but we am I paying for a yearly subscription if stuff doesn't work??????? <hint, hint>

 

Pete

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Bug, Crash or freeze, Mac, Problem or error

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v22 crashes consistently with TEXT tool

Community Beginner ,
Dec 15, 2020

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I've spent an entire day trying to rectify this. I upgraded to v22 on Mac OS (v10.14.6 - Mojave) and each time I select the Text tool I get the spinning beachball and a crash. I have tried EVERY STEP on the solutions page <https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html#removefonts> and run Fontbook to delete all bad fonts. I even installed the suggested FontTest.jsx and it runs, says there are ZERO errors of my 1,542 fonts and immediately crashes (can't open the log).

 

I have tried minimal tools just to see if I could work on projects without text concerns. Seems no issue there.

 

I guess until this is fixed, I'll go back to v21, but we am I paying for a yearly subscription if stuff doesn't work??????? <hint, hint>

 

Pete

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Bug, Crash or freeze, Mac, Problem or error

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Dec 15, 2020 0
Community Beginner ,
Dec 30, 2020

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I'm having the same issue. Very frustrating. Thanks for sharing that you tried all of the fixes, saves me the time. I guess I'll have to use INDD or AI for now.  

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Dec 30, 2020 0
Community Beginner ,
Dec 30, 2020

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Yeah, and the SADDEST part is I initially posted this December 15, 2020 and to-date you are the only post. Crickets from Adobe or any word on a fix. Very disappointing. And "we" are paying money to use the product and cannot!!!!! How F'd is THAT?

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Dec 30, 2020 0
mglush LATEST
Adobe Community Professional ,
Dec 30, 2020

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Pete,

I am so sorry for the frustration this is causing--it has not been easy for all of us. You are doing the right thing in going back to 21, and waiting until Adobe fixes the issues. In going back to 21, are you up and running again?

Michelle

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Dec 30, 2020 0