versie 2021 van photoshop werkt niet

New Here ,
Oct 29, 2020 Oct 29, 2020

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Gisteren was daar ineens versie 2021 van photoshop op mijn laptot. Versie 2020 werkte ineens niet meer.

Echter, na het openen van versie 2021, wanneer ik een foto wil uploaden, krijg ik een foutmelding : "kan uw verzoek niet uitvoeren vanwege een programma fout. Daarna kan ik het programma niet eens meer afsluiten en moet dit doen via traakbeheer. Heb de versie opnieuw geinstalleerd maar krijg steeds dezelfde melding. Enige idee wat er aan de hand is? De chat met Adobe werkt ook niet....... Dank voor een reactie dat helpt deze kwestie op te lossen

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Activation, Installation, New user

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New Here ,
Nov 13, 2020 Nov 13, 2020

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heb hetzelfde probleem

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New Here ,
Nov 15, 2020 Nov 15, 2020

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Ik heb hetzelfde probleem.. Is er al een oplossing gekomen?

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Adobe Community Professional ,
Nov 15, 2020 Nov 15, 2020

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This is a known error in the new version. 

https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

 

Adobe is working to solve the errors.

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New Here ,
Mar 15, 2021 Mar 15, 2021

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Ik heb steeds problemen gehad met PS2021, maar na de laatste update werkt PS 2021 helemaal niet meer. Ik krijg steeds de melding 'Kan uw verzoek niet uitvoeren vanwege een programmafout'. 

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New Here ,
Mar 26, 2021 Mar 26, 2021

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heb hetzelfde probleem, kan ook niet meer afsluiten

wanneer wordt dit opgelost?

ik wil mijn werk afkrijgen

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New Here ,
Mar 27, 2021 Mar 27, 2021

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Hallo Mia. Het kan zijn dat je je grafische kaart moet updaten. Bij mij heeft het gewerkt. Veel succes!

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New Here ,
Apr 07, 2021 Apr 07, 2021

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heb ik gedaan, Helga, het helpt niet

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Adobe Community Professional ,
Mar 27, 2021 Mar 27, 2021

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In a first step I would reset the Photoshop preferences.

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

If this doesn't help we need more informations including the following :

Adobe product and version number

Operating system and version number

The full text of any error message (s)

What you were doing when the problem occurred

Screenshots of the problem and/or error messages

Computer hardware, such as CPU; GPU; the amount of RAM; etc

 

To insert screenshots, please use the "Insert Photos" icon in the toolbar, so that we don't have to download them.

insert graphic mini.png

 

 

 

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New Here ,
Mar 27, 2021 Mar 27, 2021

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Thanks for your help but it has been solved. I needed to update my grafics card and now it works almost perfectly again.

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New Here ,
Apr 07, 2021 Apr 07, 2021

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bij het openen van een bestand (van om het even welk formaat) krijg ik de foutmelding 'Kan uw verzoek niet uitvoeren vanwege een programmafout'
ik heb de grafische kaart al ge-update en de instellingen van PS gereset. Niets helpt

info van mijn hardware:

Adobe Photoshop 2021 laatstenieuwe versie
PC Windows 10

Microsoft Windows 10 Home (64 bits)
Version (Build)
2009 (10.0.19042)

Intel® Core™ i7-4702MQ CPU @ 2.20GHz
NVIDIA GeForce GT 820M
Intel® HD Graphics 4600

Device Details
Physical Memory - Total8 GB
Physical Memory - Available1.87 GB
Virtual Memory - Total19.64 GB
Virtual Memory - Available11.27 GB
Page FileC:\pagefile.sys
Page File Space11.66 GB

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Adobe Community Professional ,
Apr 08, 2021 Apr 08, 2021

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If your system is up-to-date and you have installed the latest Photoshop version 22.3 the I would try a clean reinstallation by following steps below:

 

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New Here ,
Apr 11, 2021 Apr 11, 2021

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thanks, did all this.

did still not work

then I disabled ' GPU gebruik'

now it works

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