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Video file not opening in Photoshop 2020

Community Beginner ,
Dec 16, 2019

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So, since updating to Photoshop 2020, I can't open a video file 😕

 

Getting an error messsage: 

Could not open “filename.mp4” because the video file could not be opened.

 

Getting on my nerves a little bit, updated to the lastest version, I am on Catalina 🙂 I have tried a few different other video files, same errror and can't seem to find a fix 😕

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Video file not opening in Photoshop 2020

Community Beginner ,
Dec 16, 2019

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So, since updating to Photoshop 2020, I can't open a video file 😕

 

Getting an error messsage: 

Could not open “filename.mp4” because the video file could not be opened.

 

Getting on my nerves a little bit, updated to the lastest version, I am on Catalina 🙂 I have tried a few different other video files, same errror and can't seem to find a fix 😕

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Adobe Employee ,
Dec 16, 2019

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Hi there,

 

We are sorry about the issue with Photoshop 2020 while trying to open video files.

 

You can add Photoshop 2020 to the Accessibility list for macOS by going to the System Preferences, then Security and Privacy and then selecting the Privacy tab. Also, grant permissions to Photoshop under Files and folders, then restart the computer.

 

Are the videos saved on the computers local storage or an external drive? You can also try resetting the preferences of Photoshop using the steps mentioned in the link below.

https://helpx.adobe.com/in/photoshop/using/preferences.html

 

You may want to backup your brushes, actions, etc. before resetting the preferences. You can check the details mentioned in the link below.

https://helpx.adobe.com/in/photoshop/using/preset-migration.html

 

Regards,

Nikunj

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Community Beginner ,
Jan 09, 2020

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This is a problem with PS. I've been making gifs the same way for years and am getting the same error: "Could not complete the Video Frames to Layers command because the file could not be opened".

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Community Beginner ,
Jan 10, 2020

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Still nada, resetet everything and still same error

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Community Beginner ,
Jan 10, 2020

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Yeah this is an obvious bug. I'm seeing people on the net with the same problem. I have a feeling they're trying to get people to use Premier since they now have an "export to gif" option. 

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New Here ,
May 03, 2020

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I just went step by step and this still isnt working. Any update on when this may be repaired?

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New Here ,
May 03, 2020

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This still doesnt work. Im using Catalina thats up to date and I followed the videos step by step to fix this. Any idea on a new patch timeline

?

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Community Beginner ,
May 26, 2020

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how about for PC's? this is really irritating

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New Here ,
Jul 26, 2020

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This is not working!!!

 

Is there any solution to this???

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Explorer ,
Jul 26, 2020

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Workaround - found an old downloader from an external site with Photoshop CC2018 on there, reluctant to post in case Adobe stop it but you can google it and should be fine or DM me with your email and I will send it to you - using that in conjuction with Mojave worked great. So we have progressed 1 OS and 1, now 2 Photoshop CC iterations and this functionality no longer works. Well done Adobe and Apple. Once again, your corporate nonsense hurts the people who use your products. 

 

Ridiculous. 

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Enthusiast ,
Dec 16, 2019

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Do the video files still open in other apps just fine? Programs like Quicktime, etc?

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New Here ,
Mar 27, 2020

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Is there a solution to this already? 2020 and still can't find any.

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New Here ,
Mar 27, 2020

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Still no solution, had to rerender entire video as an image sequence and exported them in PS, then exported as .gif from there. Adobe has to fix this, took me two hours before deciding on this turn around.

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New Here ,
Mar 30, 2020

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March 30 2020 and still no solution. Please adobe fix this.

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Engaged ,
Apr 03, 2020

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Same problem here since updating to Catalina and PS2020. When attempting to open up a video file in Photoshop the progress bar gets about 75% of the way and gradually slows down to a halt never actually openning up the file. In previous versions this only took several seconds.

 

Adding Photoshop to Accessibility and File / Folders Privacy settings didn't solve the issue.

 

Currently runing 10.15.4

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Engaged ,
Jun 23, 2020

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As of June 23 - this is still an issue with the latest update of all the apps. Same exact results.

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Explorer ,
Jul 23, 2020

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All day spent trying to resolve this.. Photoshop 2019, 2020, mac os catalina, mojave. Works on my cintiq tablet so something between apple and adobe. Also worked fine late last year. Can we not have access to CC2018 and try that? Or earlier versions? This is painful.

 

 

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