Video not opening in Photoshop 2021 - PLEASE HELP

Explorer ,
Oct 29, 2020 Oct 29, 2020

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Hello everyone, I've been using photoshop to edit/animate for 3+ years and it stopped letting me import .mov and .mp4 files with the newest update. Anyone know a way around this? Only luck i've had so far is importing video files as gifs but that's a lot more limiting let me know if there's a work around please ! 

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Bug, Import and export, Mac, Problem or error

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Adobe Community Professional ,
Oct 29, 2020 Oct 29, 2020

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Hi,

So sorry to hear you are having this problem. Here is a link to the known issues that the engineers are dealing with: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

The issue you've desicribed is not listed here but it may give you some options to try. One of them is to turn off your graphics processor card and see if that fixes the problem. You will see the steps in the link listed above.

 

May I recommend that you add this error to the list by visiting the following form: https://www.adobe.com/products/wishform.html

Select the product from the Drop Down menu, accept the terms, and explain the issue.

 

I am not sure if this will help, but I thought you might be interested in another thread--it is an older thread, but you might be able to glean some information to help with your issue:

https://community.adobe.com/t5/photoshop/cant-open-video-in-photoshop-could-not-complete-the-video-f...

 

Let us know if turning off the graphics processor card fixes the issue?

Michelle

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Adobe Community Professional ,
Oct 29, 2020 Oct 29, 2020

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Hi again!

 

I found this thread that gives more feedback about the recent update and problems with video that I think would give you some more information: https://community.adobe.com/t5/photoshop/video-file-not-opening-in-photoshop-2020/td-p/10804494?page...

 

Michelle

 

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Explorer ,
Oct 30, 2020 Oct 30, 2020

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nothing I've done so far has worked and I've tried everything would it be better to call support? Normally it was as easy as dragging and dropping a video clip into photoshop now it's taken hours and hours of trying to figure out why it's not working.

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Adobe Community Professional ,
Oct 31, 2020 Oct 31, 2020

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Hi!

I am just checking back to see if you were able to talk to support or get any resolution to the issue?

I just have one quick question--did you try turning off your graphics processor card and restarting to see if that solved the issue? 

Let us know!

Michelle

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New Here ,
Dec 18, 2020 Dec 18, 2020

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I think I've been experiencing this same exact issue! Were you ever able to solve it? I spent 7 hours on the phone with Adobe customer service today and nothing we tried worked. 

 https://www.reddit.com/r/photoshop/comments/kfh8ma/video_file_cannot_be_openedunrecognized_format/?u...

 

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New Here ,
Mar 28, 2021 Mar 28, 2021

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I am having exact same issue.  Tried all suggestions listed everywhere with no success.

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Community Beginner ,
Mar 31, 2021 Mar 31, 2021

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Yeah, same here. M1 machine, fully updated,  and for the record:

  • Files and Folder access change does not work
  • Moving mp4 file to Desktop does not work
  • Converting from MP4 to MP5 does not work 
  • There is not even an option to Add Video to Layer in ANY mode, let alone Motion Workspace

I actually want to use PS to make the GIFs, rather than an external website. So strange that such fundamental functionality is completely broken.

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New Here ,
Apr 01, 2021 Apr 01, 2021

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Same issue as the above. Tried a full reinstall of photoshop and tested on 2 M1 machines. Nothing to do on opening .mp4 or .mov files to make GIFs.

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New Here ,
Apr 06, 2021 Apr 06, 2021

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Same issue for me on M1 macbook. 😭

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