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Video not opening in Photoshop 2021 - PLEASE HELP

Community Beginner ,
Oct 29, 2020

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Hello everyone, I've been using photoshop to edit/animate for 3+ years and it stopped letting me import .mov and .mp4 files with the newest update. Anyone know a way around this? Only luck i've had so far is importing video files as gifs but that's a lot more limiting let me know if there's a work around please ! 

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Bug, Import and export, Mac, Problem or error

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Video not opening in Photoshop 2021 - PLEASE HELP

Community Beginner ,
Oct 29, 2020

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Hello everyone, I've been using photoshop to edit/animate for 3+ years and it stopped letting me import .mov and .mp4 files with the newest update. Anyone know a way around this? Only luck i've had so far is importing video files as gifs but that's a lot more limiting let me know if there's a work around please ! 

TOPICS
Bug, Import and export, Mac, Problem or error

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49

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Oct 29, 2020 0
Adobe Community Professional ,
Oct 29, 2020

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Hi,

So sorry to hear you are having this problem. Here is a link to the known issues that the engineers are dealing with: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

The issue you've desicribed is not listed here but it may give you some options to try. One of them is to turn off your graphics processor card and see if that fixes the problem. You will see the steps in the link listed above.

 

May I recommend that you add this error to the list by visiting the following form: https://www.adobe.com/products/wishform.html

Select the product from the Drop Down menu, accept the terms, and explain the issue.

 

I am not sure if this will help, but I thought you might be interested in another thread--it is an older thread, but you might be able to glean some information to help with your issue:

https://community.adobe.com/t5/photoshop/cant-open-video-in-photoshop-could-not-complete-the-video-f...

 

Let us know if turning off the graphics processor card fixes the issue?

Michelle

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Oct 29, 2020 1
Adobe Community Professional ,
Oct 29, 2020

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Hi again!

 

I found this thread that gives more feedback about the recent update and problems with video that I think would give you some more information: https://community.adobe.com/t5/photoshop/video-file-not-opening-in-photoshop-2020/td-p/10804494?page...

 

Michelle

 

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Oct 29, 2020 0
Community Beginner ,
Oct 30, 2020

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nothing I've done so far has worked and I've tried everything would it be better to call support? Normally it was as easy as dragging and dropping a video clip into photoshop now it's taken hours and hours of trying to figure out why it's not working.

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Oct 30, 2020 0
mglush LATEST
Adobe Community Professional ,
Oct 31, 2020

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Hi!

I am just checking back to see if you were able to talk to support or get any resolution to the issue?

I just have one quick question--did you try turning off your graphics processor card and restarting to see if that solved the issue? 

Let us know!

Michelle

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Oct 31, 2020 0