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Viewing Problem

New Here ,
Jan 14, 2020 Jan 14, 2020

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I have just downloaded the "free trial version" of Photoshop [title edited by moderator]

At first, there were no issues. After a couple of hours of inactivity, the screen appeard as follows:

Screenshot 2020-01-14 at 15.19.52.png

I am unable to open any files since the left side of the screen is not visible.

I have shut down and re-started the whole computer (running Catalina OS) but it did not correct the issue.

Any advice?

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Adobe
Community Expert ,
Jan 14, 2020 Jan 14, 2020

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This is not a display from Elements.

Even if the screenshot is displayed very small (a big drawback of this forum), it appears that you are in Photoshop.

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Community Expert ,
Jan 14, 2020 Jan 14, 2020

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Moved to the Photoshop forum.

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Community Expert ,
Jan 14, 2020 Jan 14, 2020

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Click File > Open from the menu and than navigate to the file you want to open.

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Community Expert ,
Jan 14, 2020 Jan 14, 2020

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Hi

This will be an easy fix. Your Welcome screen has been resized too large and moved left and down.

  • Start with dragging the Title bar until you see one of the corners
  • Resize the window to a size the works better using a corner handle
  • Move the window so it's not off the screen on the left and not behind your Dock at the bottom

Let us know if this works for you.

~ Jane

 

 

2.png

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