Wacom Intuos pen won't auto rotate brush on my laptop (Photoshop CC)

Report · Sep 26, 2019

Wacom Intuos Pro stylus wont auto rotate brush in photoshop CC on my laptop but it will on my Imac. I have unistalled the drivers and reinstalled them but to no avail. Some of the brushes rotate when you make contact with the tablet but others dont rotate at all. I cant understand why it works automatically on my Imac but not on my macbook pro.

Report · Sep 26, 2019

Hi There,

That does not sound good, let's make it right.

Could you please let us know the version of Photoshop you're working on? You can verify the version by going to Help > System Info

Have you tried installing a previous version of the Wacom driver and see how it goes?

Regards,
Sahil

Report · Sep 26, 2019

HI Sahil, i have replied with the version of PS I am using , see below

Report · Oct 04, 2019

Please can you reply to my post, the issue has not been resolved

Report · Sep 26, 2019

Hi Sahil, thank you for your response

this is my version of photoshop

Adobe Photoshop Version: 20.0.6 20190724.r.80 2019/07/24: 1207344 x64 Number of Launches: 149 Operating System: Mac OS 10.14.6 System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 2 Logical processor count: 4 Processor speed: 3300 MHz Built-in memory: 16384 MB Free memory: 7516 MB Memory available to Photoshop: 14413 MB Memory used by Photoshop: 70 % Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 128K Image cache levels: 4 Font Preview: Medium TextComposer: Latin Display: 1 Main Display High DPI Monitor Display Bounds: top=0, left=0, bottom=900, right=1440 OpenGL Drawing: Enabled. OpenGL Allow Old GPUs: Not Detected. OpenGL Drawing Mode: Advanced OpenGL Allow Normal Mode: True. OpenGL Allow Advanced Mode: True. AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=1536
glgpu[0].GLName="Intel(R) Iris(TM) Graphics 550"
glgpu[0].GLVendor="Intel Inc."
glgpu[0].GLVendorID=32902
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Intel(R) Iris(TM) Graphics 550"
glgpu[0].GLRendererID=16925958
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[60]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Jun 23 2019 21:50:55)"
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1536
clgpu[0].CLName="Intel(R) Iris(TM) Graphics 550"
clgpu[0].CLVendor="Intel Inc."
clgpu[0].CLVendorID=16925952
clgpu[0].CLDriverVersion="1.2(Aug 20 2019 17:28:31)"
clgpu[0].CLBandwidth=3.5559e+10
clgpu[0].CLCompute=166.403
nativegpu[0].NativeName="Intel(R) Iris(TM) Graphics 550"
License Type: Subscription Serial number: 90970073044003820188 GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop CC 2019/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 465.6G, 210.4G free Required Plug-ins folder: /Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/Plug-Ins/ Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2019/Plug-Ins/ Installed components: dvametadata.framework dvametadata 12.1.0.0 AdobeXMPScript.framework AdobeXMPScript 79.163499 79.163499 ICUUnicode.framework ICUUnicode 3.61 "gtlib_11.0" "." "22995" ICUConverter.framework ICUConverter 3.61 "gtlib_11.0" "." "22995" AdobeCrashReporter.framework AdobeCrashReporter 7.7.2 boost_system.framework boost_system 12.1.0.0 AdobeACE.framework AdobeACE 2.20.02.42314 79.603421 AdobeOwl.framework AdobeOwl 5.3.0 mediacoreif.framework mediacoreif 12.1.0.0 dvascripting.framework dvascripting 12.1.0.0 dvaappsupport.framework dvaappsupport 12.1.0.0 dvaunittesting.framework dvaunittesting 12.1.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.8.0.41336 79.598424 k2.framework k2 1 AIDE.framework AIDE 1.5.0.41688 79.600470 dynamiclink.framework dynamiclink 12.1.0.0 dvaaccelerate.framework dvaaccelerate 12.1.0.0 dvametadataUI.framework dvametadataUI 12.1.0.0 AdobeExtendScript.framework AdobeExtendScript 4.5.9.1 81.1157194 boost_filesystem.framework boost_filesystem 12.1.0.0 AdobeBIB.framework AdobeBIB 1.2.03.41706 79.600623 AdobeXMPFiles.framework AdobeXMPFiles 79.163499 79.163499 AdobeLinguistic.framework 23636 dvaplayer.framework dvaplayer 12.1.0.0 PlugPlugOwl.framework PlugPlugOwl 9.2.1.39 AdobeAGM.framework AdobeAGM 4.30.87.41706 79.600623 adobe_caps.framework adobe_caps 11.0.0.14 1.584361 AdobeSVGRE.framework AdobeSVGRE 6.0 79.600623 AdobePDFL.framework AdobePDFL 15.0.0.41785 79.301181 dvacore.framework dvacore 12.1.0.0 AdobePIP.framework AdobePIP 8.0.0.52.48027 AdobePDFSettings.framework AdobePDFSettings 1.4 AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.8.0.41336 79.598424 dvatransport.framework dvatransport 12.1.0.0 Cg.framework NVIDIA Cg AdobeXMP.framework AdobeXMPCore 79.163499 79.163499 AdobeJP2K.framework AdobeJP2K 1.2.2.41336 79.271024 dvaaudiodevice.framework dvaaudiodevice 12.1.0.0 LogSession.framework LogSession 8.0.0.52.48027 PlugPlugExternalObject.framework 9.2.1.39 AdobeScCore.framework AdobeScCore 4.5.9.1 81.1157194 AdobeSVGAGM.framework AdobeSVGAGM 1.0.41706 79.600623 dvametadataapi.framework dvametadataapi 12.1.0.0 CITThreading.framework WRServices.framework AdobeBIBUtils.framework AdobeBIBUtils 1.1.41706 79.600623 boost_threads.framework boost_threads 12.1.0.0 aif.framework aif 6.0.00.1 1. 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All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 20.0 © 2003-2018 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 20.0.6, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 20.0.6, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 20.0.6, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 20.0.6, © 2003-2018 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 20.0 © 1993-2018 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 20.0.6, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Eazel Acquire 20.0 © 2007-2018 Adobe. All rights reserved. - from the file “EazelAcquire.plugin” Entropy 20.0 © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 20.0 © 2012-2018 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 20.0.6, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 20.0 © 1990-2018 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 20.0.6, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Flash 3D 20.0 © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin” Fresco 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Google Earth 4 KMZ 20.0 © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin” Grain 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 20.0 © 2018 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 20.0.6, © 2003-2018 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 20.0.6, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 20.0.6, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IGES 20.0 © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin” Ink Outlines 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 20.0 © 2001-2018 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 20.0 © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 20.0.6, © 2002-2018 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 20.0.6, © 2002-2018 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 20.0.6, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 20.0.6, © 2001-2018 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 20.0 © 1993-2018 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 20.0 © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 20.0 © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 20.0 © 1993-2018 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 20.0 © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 20.0.6, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 20.0 © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 20.0 © 1990-2018 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 20.0 © 1990-2018 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 20.0 © 1993-2018 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 20.0.6, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 20.0.6, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 20.0 © 1989-2018 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 20.0.6, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 20.0 © 1993-2018 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 20.0.6, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 20.0 © 1989-2018 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 20.0.6, © 1991-2018 Adobe. 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All rights reserved. - from the file “WBMP.plugin” ZigZag 20.0.6, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plug-ins: NONE Duplicate and Disabled plug-ins: NONE Plug-ins that failed to load: NONE Extensions: com.adobe.Butler.backend 2.1.1 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.Butler.backend/index.html” com.adobe.inapp.purchase 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_4_23/purchaseStock.html” New Document 2.5.2 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-2.5.2/fnft.html?v=2.5.2.1” com.adobe.stock.panel.licensing 0.1.0 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.stock.panel.licensing/index.html” Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_4_23/index.html” com.adobe.inapp.typekit.purchase 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_4_23/purchaseTypekit.html” Home 2.7.2 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.7.2/index.html?v=2.7.2.13” Adobe Color Themes 6.1.0 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html” Export As 4.6.7 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.6.7 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.html” Installed TWAIN devices: NONE

Report · Sep 26, 2019

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Wacom Intuos pen won't auto rotate brush on my laptop (Photoshop CC)

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