Wacom Intuos Pro Pen Issues in Photoshop

Community Beginner ,
Sep 06, 2018

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Hello,

New to this forum but I have used Adobe products for a long time and received my Bachelor's Degree already. This drawing tablet I've had for quite some years but haven't used it as much until recent. I am getting heavily into digital painting/drawing and decided to pick this up, and I am on my second drawing now.

My issue is that sometimes (not sure exactly what causes it, if I pushed something, etc.) when I draw and have the brush tool selected and use the pen to draw, it treats it as an eyedropper tool even though the brush tool is selected.

I also noticed that if I clicked on a tool to the left (such as eraser tool) it'd switch to the background eraser tool as if you were to click it with a mouse while holding down option, so it feels like it's somehow set to auto-option for some reason. But that doesn't explain the eyedropper setting.

Please can somebody help me. I tried reaching out to Wacom, they couldn't help and I have not found anything online relating to this besides those that mentioned it messing up and moving the art around (and they only supplied help to those with Windows).

This is very stressful as I hate wasting time and not being able to get my Art completed. As a side note, I am using a MacBook Pro.

Thank you in advance.

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Wacom Intuos Pro Pen Issues in Photoshop

Community Beginner ,
Sep 06, 2018

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Hello,

New to this forum but I have used Adobe products for a long time and received my Bachelor's Degree already. This drawing tablet I've had for quite some years but haven't used it as much until recent. I am getting heavily into digital painting/drawing and decided to pick this up, and I am on my second drawing now.

My issue is that sometimes (not sure exactly what causes it, if I pushed something, etc.) when I draw and have the brush tool selected and use the pen to draw, it treats it as an eyedropper tool even though the brush tool is selected.

I also noticed that if I clicked on a tool to the left (such as eraser tool) it'd switch to the background eraser tool as if you were to click it with a mouse while holding down option, so it feels like it's somehow set to auto-option for some reason. But that doesn't explain the eyedropper setting.

Please can somebody help me. I tried reaching out to Wacom, they couldn't help and I have not found anything online relating to this besides those that mentioned it messing up and moving the art around (and they only supplied help to those with Windows).

This is very stressful as I hate wasting time and not being able to get my Art completed. As a side note, I am using a MacBook Pro.

Thank you in advance.

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Sep 06, 2018 0
Adobe Employee ,
Sep 07, 2018

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Hi AlonzoB,

We're really sorry for all the hassle. Could you please let us know the exact version of Photoshop you are using now?

Also, you need to customize the Wacom pen settings as required, please refer the below article & discussion to fix this issue.

https://community.wacom.com/inspiration/blog/2015/may/pen-pusher-pride-customizing-your-wacom-pen-se...

brush becomes eyedropper

Regards,

Mohit

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Sep 07, 2018 2
Community Beginner ,
Sep 08, 2018

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Hello! I'm using Photoshop CC. It works but then randomly does that occasionally for some reason. Not sure if I accidentally click something as I'm drawing or if a bug.

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Sep 08, 2018 0
Most Valuable Participant ,
Sep 07, 2018

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It sound like you on a mac for you wrote about holding down option.    Modifier keys like CMD, Option, Shift and space bar can chang the way tools and features work and can also change Photoshop cursor.   Is there any chance your keyboard is having problems? The option key when use with the brush tool active changes to the Eyedropper tool to allow you to select colors on your canvas as the brush paint color.

JJMack

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Sep 07, 2018 2
Community Beginner ,
Sep 08, 2018

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Not with my keyboard as far as I'm concerned because it works perfectly when I go back to using my mousepad even if the tablet is connected, so sounds like either a bug or for some reason the tablet is detecting me using Option when it isn't being used every time I go to click something in Photoshop.

And yes, I am using a Mac JJMack

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Sep 08, 2018 0
Community Beginner ,
Sep 14, 2018

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Any other suggestions?

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Sep 14, 2018 0
Adobe Community Professional ,
Sep 20, 2018

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Alonzo_B  wrote

Any other suggestions?

I don't suppose you have another pen you could try?   I am on my third pen, and the other two died with rocker switch issues.

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Sep 20, 2018 0
Community Beginner ,
Sep 20, 2018

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can anyone please help

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Sep 20, 2018 0
Most Valuable Participant ,
Sep 20, 2018

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Does your tablet work with other applications? Have you reset your Photoshop  preferences and Photoshop tools. Have you removed your Wacom prefences and started with default settings?

JJMack

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Sep 20, 2018 0
New Here ,
Nov 27, 2020

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I have this same problem two years from this message. Did you solve it? Please let me know

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Nov 27, 2020 0