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Watercolor Artist Action Freezes and will not complete the action

Community Beginner ,
Nov 06, 2020

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I installed the watercolor action and all is fine. It runs but will not stop. I have never gotten the ending message. The screen freezes and I have to force close down photoshop in order to get control of the mouse. Then of course the photo I was using the action on is gone. I have tried five different photos.

I have consulted a tutor, removed and reinstalled photoshop, and the action several times.

Can anyone help? I was unable to get help from the photoshop support case I filed. I am out of options.

I have a new very good computer, the newest version of photoshop and a lightning-fast internet connection. What am I doing wrong?  

Any help is appreciated.

Correct answer by Rosalie L | Community Beginner

I was able to solve the problem. I did intensive research both with and without adobe support and found a way to see what graphic drivers photoshop is using. it is in the help/system info menu I have two, one Radeon and one Intel, then went to the websites for those drivers and downloaded the most recent update.  

Apparently, the routine updates from the operating systems do not always include the latest driver updates.

It works like a charm now and I used it quite a lot with no issues.

You may want to give updating your graphic drivers. I hope this helps.

 

Leigh

 

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Watercolor Artist Action Freezes and will not complete the action

Community Beginner ,
Nov 06, 2020

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I installed the watercolor action and all is fine. It runs but will not stop. I have never gotten the ending message. The screen freezes and I have to force close down photoshop in order to get control of the mouse. Then of course the photo I was using the action on is gone. I have tried five different photos.

I have consulted a tutor, removed and reinstalled photoshop, and the action several times.

Can anyone help? I was unable to get help from the photoshop support case I filed. I am out of options.

I have a new very good computer, the newest version of photoshop and a lightning-fast internet connection. What am I doing wrong?  

Any help is appreciated.

Correct answer by Rosalie L | Community Beginner

I was able to solve the problem. I did intensive research both with and without adobe support and found a way to see what graphic drivers photoshop is using. it is in the help/system info menu I have two, one Radeon and one Intel, then went to the websites for those drivers and downloaded the most recent update.  

Apparently, the routine updates from the operating systems do not always include the latest driver updates.

It works like a charm now and I used it quite a lot with no issues.

You may want to give updating your graphic drivers. I hope this helps.

 

Leigh

 

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Problem or error

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104

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Nov 06, 2020 0
Most Valuable Participant ,
Nov 06, 2020

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"I installed the watercolor action and all is fine. It runs but will not stop."

 

Your second sentence invalidates your first sentence. All is not fine in Photoshop 2021 version 22.  I just downloaded the Watercolor Artist Action Set  Zip file. An Action set, a set of brushes, a set of patterns, and a guide pdf.  The Action set contains two actions. The firsts action is just a setup action that flattens all you work set the document to 8 bit rgb mode and adds an empty layer named focus for you to use and set a selection for the second action to focus one.  The Second action is an extremely long action and will take a very long time to run.  While it run for a long time in Photoshop 21.2.4.  The Action hangs in Photoshop 2021 in one of the actions invert step Photoshop seem to go  into an infinite loop. So you have to terminate Photoshop.  Photoshop 2021 is a new version of Photoshop it has issues like all new versions of Photoshop.

JJMack

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Nov 06, 2020 0
Community Beginner ,
Nov 06, 2020

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Yes, you are correct. You described what I am experiencing better than I did. Thank you. I spent almost two hours with a support person after I wrote the post here. He told me my graphics card is not robust enough to allow the action to finish. My computer is a new lenovo yoga that is made for creative work. So I was surprised to hear that it could not handle the watercolor action. 

do you think that there will be an update to address the looping issue or do you think I need a new graphics card? Not sure what to do. 

thank you for your insights.

Rosalie

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Nov 06, 2020 0
Most Valuable Participant ,
Nov 06, 2020

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I do not think Adobe knows which display adapters and which display device driver versions Photoshop will work with.

JJMack

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Nov 06, 2020 0
Community Beginner ,
Nov 21, 2020

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I had the same problem.  I uninstalled PS 2021 and installed  2020 version 21.2.4.  The action work flawlessly.  Hopefully they will have a fix soon.   

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Nov 21, 2020 0
Community Beginner ,
Nov 16, 2020

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I have exactly the same problem on my machine. A Macbook Pro 2.3 GHz 8-Core Intel Core i9 with AMD Radeon Pro 5500M 4 GB Graphics.  I left the action running for an hour, but no change. It always hangs at the same point, as soon as it gets to 'mask1' layer. At which point you have to force quit Photoshop 2021. Hopefully, there is a fix to the Action coming soon! 

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Nov 16, 2020 0
Community Beginner ,
Nov 16, 2020

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I was able to solve the problem. I did intensive research both with and without adobe support and found a way to see what graphic drivers photoshop is using. it is in the help/system info menu I have two, one Radeon and one Intel, then went to the websites for those drivers and downloaded the most recent update.  

Apparently, the routine updates from the operating systems do not always include the latest driver updates.

It works like a charm now and I used it quite a lot with no issues.

You may want to give updating your graphic drivers. I hope this helps.

 

Leigh

 

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Nov 16, 2020 0
Most Valuable Participant ,
Nov 16, 2020

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I only have a Quadro K2200  and have the latest driver installed.  Adobe states the older GPU may be of limited user.  Apparently my 6 year old Quadro falls into Adobe changed support. The Actions work in Photoshop 2020 version 21.2.4  where  Photoshop 2021 loops in an invert action step.  It would be good if Adobe published a list of supported adapters and device driver level required.  I'm sure Adobe is going to have to handle many complaints for requiring users to buy newer hardware. Or use older version of Photoshop that Adobe will drop support for.

JJMack

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Nov 16, 2020 0
Community Beginner ,
Nov 21, 2020

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I have the same problem on my Mac.  The action locks up at mask1 and I have to force quit.  It worked prior to installing Big Sur OS, so I doubt it is a hardware issue for me, but who knows.

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Nov 21, 2020 0
Community Beginner ,
7 hours ago

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Sorry to hear about that Big Sur made a difference. It is worth checking your graphics drivers to see if they have an update  for the new OS. 

Good luck. It is a great feature if you can get it to work.

Rosalie

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7 hours ago 0
Community Beginner ,
7 hours ago

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I went to a previour version of PS and the action works just fine.   I will look into the driver issue on my Mac

 

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7 hours ago 0
Community Beginner ,
6 hours ago

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Great idea.. I bet it will work.
Good luck.

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6 hours ago 0