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What happened with filter Imagenomic Portrait ?

New Here ,
Mar 29, 2020 Mar 29, 2020

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When open file just like Pic1 normaly, it seems nothing happen.

But with using the filter Imagenomic Portrait, Pic1 seems to be broken as Pic2.

Do any users experience this problem? 

螢幕快照 2020-03-29 下午11.41.06.png螢幕快照 2020-03-29 下午11.41.30.png

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correct answers 1 Correct answer

Adobe Employee , Mar 30, 2020 Mar 30, 2020

Hi there,

 

Would you mind sharing the version of Photoshop you are using? If you have updated Photoshop to version 21.1 or 21.1.1, it may be an issue with the Plug-in itself.

 

Please check: https://imagenomic.kayako.com/Knowledgebase/Article/View/55/0/adobe-photoshop-2110-and-imagenomic-plugins

 

If you plan to downgrade the version of Photoshop to 21.0.3 as suggested by the imagenomic support post liked above, please back up your preferences prior to downgrading the version. You can check: https://helpx.adobe.com/photoshop/using/preset-migration.html

...

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Adobe Employee ,
Mar 30, 2020 Mar 30, 2020

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Hi there,

 

Would you mind sharing the version of Photoshop you are using? If you have updated Photoshop to version 21.1 or 21.1.1, it may be an issue with the Plug-in itself.

 

Please check: https://imagenomic.kayako.com/Knowledgebase/Article/View/55/0/adobe-photoshop-2110-and-imagenomic-pl...

 

If you plan to downgrade the version of Photoshop to 21.0.3 as suggested by the imagenomic support post liked above, please back up your preferences prior to downgrading the version. You can check: https://helpx.adobe.com/photoshop/using/preset-migration.html

 

Regards,

Nikunj

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New Here ,
Mar 30, 2020 Mar 30, 2020

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Hi Nikunj

 

Thanks for your kindly help.

This problem had been solved by your info.

It really help me get over this situation.

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