What's up with that?

New Here ,
Mar 19, 2021 Mar 19, 2021

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Before I subscribed and downloaded Creative cloud and Photoshop elements I was using Gimp with the side load Darkroom for RAW and Canon Photo Professional. Yeah crazy huh? Bouncing between three programs to edit my images. Actually what's cray- cray here is that was faster than what I got from y'all. CC crashes constantly, repair!?. In a week I've repaired it probably 10 times.

If it crashes and I'm working on something it says y'all can;t verify my subscription and closes it out midstream; which I really need to call BS on. I tried cropping in Camera Raw only twice because it competely locked up my computer for ten minutes. Didn't go with a third go-around...mama didn't raise an idiot. 

I hope you can come up with some fixes quick because editing with dry erase markers on my monitor and taking a phoyoof that would be a far better experience than what I've gotten so far.

TOPICS
Crash or freeze, Download and install, Performance, Problem or error

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Adobe Community Professional ,
Mar 19, 2021 Mar 19, 2021

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That sounds very much like a video driver problem. Crashing is almost always a buggy video driver. Photoshop uses the GPU extensively and a lot of functions depend on a faultlessly functioning GPU.

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New Here ,
Mar 20, 2021 Mar 20, 2021

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That seems reasonable at first glance except before I got the subscription and was using three programs to edit they would all be open and I would be either watching a movie or streaming a movie on my second monitor with no problem. Yes they woud go a little slower but I'm sure I was pushing my hardware to the max. I would make an adjustment and might wait a second or two for it to preview but that was it. 

Now I open CC and that's not a guarantee. Just CC and probably 10-15% of the time it either takes forever or says it needs to be repaired, ie., reinstalled. Also I have nothing else running while I do this.

Then I open Bridge, which does well actually until I want a different file. They real wait comes when I open an image in Camera Raw. Here is my process for that.

1. Click on the image

2. Click "Open in Camera RAW" icon

3. Go grab a coffee

4. Step out for a smoke

5. Come back and sometimes it needs another minute or so and other times its ready...50/50

After I finish in RAW I click open and repeat steps 3-5 above.

In the process of doing this CC may topple over like a bad Jenga move and I'm starting all over again. 

If that happens while I'm in Photoshop I can reopen the image but the history is lost. If there is something I would rather have done differently then I'm back at opening the CR2 image in RAW and reopening in Photoshop. 

I like Photoshop otherwise I would have kicked it to the curb for these issues. I'm trading off these inconveniences for an excellent editing program but as I am paying for a subscription I souldn;t have to.

It all seems to center around Creative cloud...the moment that gets a little sideways everything starts swirling the drain. I believe that since I'm on subscription I can't run the rest without having CC open. When I've tried it says it can't validate my product. If there's a work around on that I would appreciate knowing about it.

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Adobe Community Professional ,
Mar 20, 2021 Mar 20, 2021

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That seems reasonable at first glance except before I got the subscription and was using three programs to edit they would all be open and I would be either watching a movie or streaming a movie on my second monitor with no problem. ...

 

Form your point of view this might be right, but...

 

Every software is different. If Gimp and Darkroom are working, that doesn't mean that Photoshop is working also.

Check your graphic driver, take a look if there's a new version. You can also try to do a clena reinstallation of the driver.

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New Here ,
Mar 20, 2021 Mar 20, 2021

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Also I am running the older version, 21.2.6 as my CPU is not compatable with the newest.

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Adobe Community Professional ,
Mar 20, 2021 Mar 20, 2021

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Yes, Axel is right. This isn't about playing videos in several windows. Any GPU can do that. This is about advanced APIs for letting the GPU do actual data processing, and pass the result back to Photoshop. It all has to work correctly, all protocols need to be correctly executed.

 

That's where a buggy driver trips up.

 

 

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Adobe Community Professional ,
Mar 20, 2021 Mar 20, 2021

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"Before I subscribed and downloaded Creative cloud and Photoshop elements"

Photoshop Elements is a separate application and not part of the CC subscription.

 

"CC crashes constantly,"
What exact crash/error message do you get?

 

"it says y'all can;t verify my subscription"

Please give us the exact error message

 

 

I agree with the others that it sounds very much like you have a driver issue on your system Please open Photoshop and go to Help > System info and click on the "Copy" button. Then paste the info here

Dave

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New Here ,
Mar 20, 2021 Mar 20, 2021

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Adobe Photoshop Version: 21.2.6 20210302.r.482 2021/03/02: aadb5d0fea7 x64
Number of Launches: 25
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.804
System architecture: AMD CPU Family:15, Model:2, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 2
Processor speed: 1397 MHz
Built-in memory: 3682 MB
Free memory: 2007 MB
Memory available to Photoshop: 3345 MB
Memory used by Photoshop: 60 %
ACP.local Status:
- SDK Version: 1.30.8.3
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.7.0.1
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 300 seconds
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 132K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=174, left=-1360, bottom=942, right=0
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=384
glgpu[0].GLName="AMD Radeon HD 7310 Graphics"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLDriverVersion="15.201.1151.0"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon HD 7310 Graphics"
glgpu[0].GLRendererID=38921
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll"
glgpu[0].GLDriverDate="20150821000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[108]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[18]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[18]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="2.0 AMD-APP (1800.11)"
clgpu[0].CLDeviceVersion="1.2 AMD-APP (1800.11)"
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1572
clgpu[0].CLName="Loveland"
clgpu[0].CLVendor="Advanced Micro Devices, Inc."
clgpu[0].CLVendorID=4098
clgpu[0].CLDriverVersion="1800.11 (VM)"
clgpu[0].CLBandwidth=6.34601e+09
clgpu[0].CLCompute=7.43471
License Type: Subscription
Serial number: 96040780177067978784
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\Ray_2\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 273.1G, 65.5G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2021/02/23-12:07:41 116.628530 116.628530
AdbePM.dll PatchMatch 2020/05/26:23:18:05 1.620877 1.620877
AdobeLinguistic.dll Adobe Linguisitc Library 14.0.0.0
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2021/01/26-15:41:20 116.417595 116.417595
AdobePIP.dll Adobe Product Improvement Program 8.1.0.68.49183
AdobeSVGAGM.dll AdobeSVGAGM 116.628530 116.628530
AdobeXMP.dll Adobe XMP Core 2021/02/19-23:10:07 116.164766 116.164766
AdobeXMPFiles.dll Adobe XMP Files 2021/02/19-23:10:07 116.164766 116.164766
AdobeXMPScript.dll Adobe XMP Script 2021/02/19-23:10:07 116.164766 116.164766
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2021/02/23-12:07:41 116.628530 116.628530
ahclient.dll AdobeHelp Dynamic Link Library 4.1.0.0
AID.dll AID DLL 1.0.0.7
AIDE.dll AIDE 2021/02/07-11:33:56 116.627563 116.627563
ARE.dll ARE 2021/02/23-12:07:41 116.628530 116.628530
AXE8SharedExpat.dll AXE8SharedExpat 2020/05/26-01:07:18 79.620921 79.620921
AXEDOMCore.dll AXEDOMCore 2020/05/26-01:07:18 79.620921 79.620921
Bib.dll BIB 2021/02/23-12:07:41 116.628530 116.628530
BIBUtils.dll BIBUtils 2021/02/23-12:07:41 116.628530 116.628530
boost_date_time.dll photoshopdva 12.1.0
boost_filesystem.dll photoshopdva 12.1.0
boost_system.dll photoshopdva 12.1.0
boost_threads.dll photoshopdva 12.1.0
CoolType.dll CoolType 2021/02/23-12:07:41 116.628530 116.628530
CRClient.dll Adobe Crash Reporter Client DLL 3.0.2.0
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 12.1.0
dvaappsupport.dll photoshopdva 12.1.0
dvaaudiodevice.dll photoshopdva 12.1.0
dvacore.dll photoshopdva 12.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 12.1.0
dvamediatypes.dll photoshopdva 12.1.0
dvametadata.dll photoshopdva 12.1.0
dvametadataapi.dll photoshopdva 12.1.0
dvametadataui.dll photoshopdva 12.1.0
dvaplayer.dll photoshopdva 12.1.0
dvascripting.dll photoshopdva 12.1.0
dvatransport.dll photoshopdva 12.1.0
dvaui.dll photoshopdva 12.1.0
dvaunittesting.dll photoshopdva 12.1.0
dynamic-torqnative.dll Universal Extensibility Platform uxp-3.8.0.45
dynamiclink.dll photoshopdva 12.1.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv64.dll International Components for Unicode Build gtlib_12.0.24171
icudt64.dll International Components for Unicode Build gtlib_12.0.24171
icuuc64.dll International Components for Unicode Build gtlib_12.0.24171
igestep30.dll IGES Reader 9.3.0.113
JP2KLib.dll JP2KLib 2021/02/07-11:33:56 116.277120 116.277120
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
LogSession.dll LogSession 8.1.0.68.49183
mediacoreif.dll photoshopdva 12.1.0
MPS.dll MPS 2021/01/26-15:41:20 116.626774 116.626774
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop 2020 21.2
Plugin.dll Adobe Photoshop 2020 21.2
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.4.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.4.0.146
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2020 21.2
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.620921 79.620921
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 6.0.0.14
VulcanMessage5.dll Vulcan Message Library 6.0.0.14
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 15.3.0.24640 15.3.0.24640
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-3.8.0.45


Required plug-ins:

Accented Edges 21.2 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 21.2 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 21.2 - from the file “Filter Gallery.8bf”
Average 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “Average.8bf”
Bas Relief 21.2 - from the file “Filter Gallery.8bf”
BMP 21.2 - from the file “Standard MultiPlugin.8bf”
Camera Raw 13.2 - from the file “Camera Raw.8bi”
Camera Raw Filter 13.2 - from the file “Camera Raw.8bi”
Chalk && Charcoal 21.2 - from the file “Filter Gallery.8bf”
Charcoal 21.2 - from the file “Filter Gallery.8bf”
Chrome 21.2 - from the file “Filter Gallery.8bf”
Cineon 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “Cineon.8bi”
Clouds 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “Clouds.8bf”
Color Halftone 21.2 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 21.2 - from the file “Filter Gallery.8bf”
Conté Crayon 21.2 - from the file “Filter Gallery.8bf”
Craquelure 21.2 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 21.2 - from the file “Standard MultiPlugin.8bf”
Crosshatch 21.2 - from the file “Filter Gallery.8bf”
Crystallize 21.2 - from the file “Standard MultiPlugin.8bf”
Cutout 21.2 - from the file “Filter Gallery.8bf”
Dark Strokes 21.2 - from the file “Filter Gallery.8bf”
De-Interlace 21.2 - from the file “Standard MultiPlugin.8bf”
Dicom 21.2 - from the file “Dicom.8bi”
Difference Clouds 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “Clouds.8bf”
Diffuse Glow 21.2 - from the file “Filter Gallery.8bf”
Displace 21.2 - from the file “Standard MultiPlugin.8bf”
Dry Brush 21.2 - from the file “Filter Gallery.8bf”
Eazel Acquire 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “EazelAcquire.8ba”
Entropy 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “statistics.8ba”
Export Color Lookup Tables 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “Export3DLUT.8be”
Extrude 21.2 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “FastCore.8bx”
Fibers 21.2 - from the file “Standard MultiPlugin.8bf”
Film Grain 21.2 - from the file “Filter Gallery.8bf”
Filter Gallery 21.2 - from the file “Filter Gallery.8bf”
Fresco 21.2 - from the file “Filter Gallery.8bf”
Glass 21.2 - from the file “Filter Gallery.8bf”
Glowing Edges 21.2 - from the file “Filter Gallery.8bf”
Grain 21.2 - from the file “Filter Gallery.8bf”
Graphic Pen 21.2 - from the file “Filter Gallery.8bf”
Halftone Pattern 21.2 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 21.2 - from the file “HDRMergeUI.8bf”
HSB/HSL 21.2 - from the file “Standard MultiPlugin.8bf”
IFF Format 21.2 - from the file “Standard MultiPlugin.8bf”
IGES 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “U3D.8bi”
Ink Outlines 21.2 - from the file “Filter Gallery.8bf”
JPEG 2000 21.2 - from the file “JPEG2000.8bi”
Kurtosis 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “statistics.8ba”
Lens Blur 21.2 - from the file “Lens Blur.8bf”
Lens Correction 21.2 - from the file “Lens Correction.8bf”
Lens Flare 21.2 - from the file “Standard MultiPlugin.8bf”
Liquify 21.2 - from the file “Liquify.8bf”
Matlab Operation 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “ChannelPort.8bf”
Maximum 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “statistics.8ba”
Mean 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “statistics.8ba”
Measurement Core 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “MeasurementCore.8me”
Median 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “statistics.8ba”
Mezzotint 21.2 - from the file “Standard MultiPlugin.8bf”
Minimum 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “statistics.8ba”
MMXCore Routines 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “MMXCore.8bx”
Mosaic Tiles 21.2 - from the file “Filter Gallery.8bf”
Multiprocessor Support 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “MultiProcessor Support.8bx”
Neon Glow 21.2 - from the file “Filter Gallery.8bf”
Note Paper 21.2 - from the file “Filter Gallery.8bf”
NTSC Colors 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “NTSC Colors.8bf”
Ocean Ripple 21.2 - from the file “Filter Gallery.8bf”
OpenEXR 21.2 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 21.2 - from the file “Filter Gallery.8bf”
Palette Knife 21.2 - from the file “Filter Gallery.8bf”
Patchwork 21.2 - from the file “Filter Gallery.8bf”
Paths to Illustrator 21.2 - from the file “Standard MultiPlugin.8bf”
PCX 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “PCX.8bi”
Photocopy 21.2 - from the file “Filter Gallery.8bf”
Picture Package Filter 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “ChannelPort.8bf”
Pinch 21.2 - from the file “Standard MultiPlugin.8bf”
Pixar 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “Pixar.8bi”
Plaster 21.2 - from the file “Filter Gallery.8bf”
Plastic Wrap 21.2 - from the file “Filter Gallery.8bf”
Pointillize 21.2 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 21.2 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “PBM.8bi”
Poster Edges 21.2 - from the file “Filter Gallery.8bf”
PRC 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “U3D.8bi”
Radial Blur 21.2 - from the file “Standard MultiPlugin.8bf”
Radiance 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “Radiance.8bi”
Range 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “statistics.8ba”
Render Color Lookup Grid 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “Export3DLUT.8be”
Reticulation 21.2 - from the file “Filter Gallery.8bf”
Ripple 21.2 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 21.2 - from the file “Filter Gallery.8bf”
Save for Web 21.2 - from the file “Save for Web.8be”
ScriptingSupport 21.2 - from the file “ScriptingSupport.8li”
Shake Reduction 21.2 - from the file “Shake Reduction.8bf”
Shear 21.2 - from the file “Standard MultiPlugin.8bf”
Skewness 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “statistics.8ba”
Smart Blur 21.2 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 21.2 - from the file “Filter Gallery.8bf”
Solarize 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “Solarize.8bf”
Spaces 21.2 - from the file “Spaces.8li”
Spatter 21.2 - from the file “Filter Gallery.8bf”
Spherize 21.2 - from the file “Standard MultiPlugin.8bf”
Sponge 21.2 - from the file “Filter Gallery.8bf”
Sprayed Strokes 21.2 - from the file “Filter Gallery.8bf”
Stained Glass 21.2 - from the file “Filter Gallery.8bf”
Stamp 21.2 - from the file “Filter Gallery.8bf”
Standard Deviation 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “statistics.8ba”
Sumi-e 21.2 - from the file “Filter Gallery.8bf”
Summation 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “statistics.8ba”
Targa 21.2 - from the file “Standard MultiPlugin.8bf”
Texturizer 21.2 - from the file “Filter Gallery.8bf”
Tiles 21.2 - from the file “Standard MultiPlugin.8bf”
Torn Edges 21.2 - from the file “Filter Gallery.8bf”
Twirl 21.2 - from the file “Standard MultiPlugin.8bf”
U3D 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “U3D.8bi”
Underpainting 21.2 - from the file “Filter Gallery.8bf”
Vanishing Point 21.2 - from the file “VanishingPoint.8bf”
Variance 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “statistics.8ba”
Water Paper 21.2 - from the file “Filter Gallery.8bf”
Watercolor 21.2 - from the file “Filter Gallery.8bf”
Wave 21.2 - from the file “Standard MultiPlugin.8bf”
WIA Support 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “WIASupport.8li”
Wind 21.2 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 21.2 (20210302.r.482 2021/03/02: aadb5d0fea7) - from the file “WBMP.8bi”
ZigZag 21.2 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

com.adobe.ccx.start 3.4.2.5 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.ccx.start\"
CDO: 1.64.3
CmdN: 1.3.4
CDP: 1.91.4
com.adobe.photoshop.exportAs 0.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.exportAs\"

com.adobe.photoshop.personalization 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.personalization\"


Extensions:

com.adobe.stock.panel.licensing 0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\extensions\capture\capture.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\manager.html”

Installed TWAIN devices: NONE

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Adobe Community Professional ,
Mar 20, 2021 Mar 20, 2021

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That is a very old (2012) GPU with a 2015 driver. I could not find a more recent driver as it is now a legacy product and AMD no longer updates the drivers for it. You may have some luck searching for an AMD legacy driver.

 

It does not appear to meet the requirements to run v21 of Photoshop which include 512GB dedicated VRAM with 2GB VRAM recommended : https://helpx.adobe.com/uk/photoshop/system-requirements/2020.html

 

Dave

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Adobe Community Professional ,
Mar 20, 2021 Mar 20, 2021

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You also have only 4 GB RAM, which is bound to lead to slowness and crashes.

8 GB is considered minimum, 16 or more is recommended.

See https://helpx.adobe.com/photoshop/system-requirements.html

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Adobe Community Professional ,
Mar 20, 2021 Mar 20, 2021

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Yes, and a dual core CPU.

 

Florida Light, I hate to be the one to tell you this, but it's the unpleasant truth: this is a very old and underpowered system that cannot be expected to run a professional-grade application like Photoshop. You need to take another look at your hardware if you're going to use Photoshop extensively.

 

As a professional tool, Photoshop makes no excuses. It's optimized for efficiency, not budget. It's the user's responsibility to make sure it has the hardware resources it needs.

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New Here ,
Mar 20, 2021 Mar 20, 2021

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This is going to sound crazy but it's working like gangbusters now. I've been working with it for about 3-4 hours now without a problem or a misfire. I'm running it without CC open, which it wouldn't do before without the validation message. I actually have a memory card with more RAM on the way. I thought that might help things along. 

I understand why the hardware can be an issue, that's why I ordered the card. What I don't understand is why Creative Cloud has all the problems it does when nothing else is open. When I first checked online about it I saw that a bunch more folks had the same CC problem.

If I can keep from having to open CC it may be just fine.

Oh btw, I am aware this is professional grade software so stow the patronizing attitude. 

 

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New Here ,
Mar 20, 2021 Mar 20, 2021

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Also, if is the hardware that's the issue why is it working great now without Creative Cloud running?

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