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When I open photoshop it shows a Black Screen and black colour palette?

New Here ,
Sep 11, 2020

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I have recently purchased the a Asus Zenbook Pro Duo, 16GB Ram with GeForce RTZ 2060 Graphics Cards. I installed photoshop and every time create a new page or open something it goes black? I have tried to reset preferences im not sure whats wrong with it. Is it possible it could be the computer or is it a problem in photoshop?2020-09-11 (1).png

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Correct answer by Ged Traynor | Adobe Community Professional

Hi

That's an issue with you monitor profile, in Windows control panel, check which monitor profile is assigned, add sRGB if there's nothing there or change to sRGB and restart Photoshop

2020-09-03 15_27_08-Window.png

2020-09-03 15_27_43-Window.png

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When I open photoshop it shows a Black Screen and black colour palette?

New Here ,
Sep 11, 2020

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I have recently purchased the a Asus Zenbook Pro Duo, 16GB Ram with GeForce RTZ 2060 Graphics Cards. I installed photoshop and every time create a new page or open something it goes black? I have tried to reset preferences im not sure whats wrong with it. Is it possible it could be the computer or is it a problem in photoshop?2020-09-11 (1).png

Adobe Community Professional
Correct answer by Ged Traynor | Adobe Community Professional

Hi

That's an issue with you monitor profile, in Windows control panel, check which monitor profile is assigned, add sRGB if there's nothing there or change to sRGB and restart Photoshop

2020-09-03 15_27_08-Window.png

2020-09-03 15_27_43-Window.png

TOPICS
Problem or error

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59

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Sep 11, 2020 0
Adobe Community Professional ,
Sep 11, 2020

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Hi

That's an issue with you monitor profile, in Windows control panel, check which monitor profile is assigned, add sRGB if there's nothing there or change to sRGB and restart Photoshop

2020-09-03 15_27_08-Window.png

2020-09-03 15_27_43-Window.png

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Sep 11, 2020 1
New Here ,
Sep 11, 2020

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Hi Ged Traynor,

 

Thankyou so much, it worked 🙂

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Adobe Community Professional ,
Sep 11, 2020

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You're welcome 🙂

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