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When Moving a Group of Layers, the Image Disappears in Photoshop 21.1.3 on macOS Catalina

Community Beginner ,
Sep 11, 2020

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Hi

I'm using Photoshop 21.1.3 and Mac Catalina. I'm working on large files with many layers and groups for a children's book.  

When i move some of the groups around the page, the group image temporarily disappears. 

I've switched on the Legacy compositing but that hasn't worked.

I'm also finding that text disappears when i try to edit it.

 

Any help would be most appreciated.

Thanks

Janee

 

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When Moving a Group of Layers, the Image Disappears in Photoshop 21.1.3 on macOS Catalina

Community Beginner ,
Sep 11, 2020

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Hi

I'm using Photoshop 21.1.3 and Mac Catalina. I'm working on large files with many layers and groups for a children's book.  

When i move some of the groups around the page, the group image temporarily disappears. 

I've switched on the Legacy compositing but that hasn't worked.

I'm also finding that text disappears when i try to edit it.

 

Any help would be most appreciated.

Thanks

Janee

 

{Thread renamed by moderator}

TOPICS
Mac, Performance, Problem or error

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176

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Sep 11, 2020 0
Adobe Employee ,
Sep 11, 2020

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Hi Janee,

Sorry to hear about the image disappearing in Photoshop, could you try updating Photoshop to version 21.2.3 through the Creative Cloud Desktop app and see how it goes?

Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html


Regards,
Sahil

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Sep 11, 2020 0
Community Beginner ,
Sep 13, 2020

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Hi Sahil, thanks for replying. Unfortunately that hasn't worked.

 

When i merge the group, it doesn't happen but I need to be able to keep some groups unmerged.

 

thanks

Janee

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Sep 13, 2020 0
New Here ,
Sep 23, 2020

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I also am having this same problem... Has a solution been discovered because this is completly broken? I am now using 21.2.3 as well and started encountering this problem immediatly. I had been using 20.0.10 to avoid all these new bugs in the newer versions but that version is no longer compatable with my Wacom device and I had to update. Is there a version between 20.0.10 and 21.2.3 that doesn't have this issue?

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Sep 23, 2020 0
New Here ,
Sep 23, 2020

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So on a hunch I unchecked "Use Legacy Compositing" under Preferences > Performance > Use Legacy Compositing and it seems to have fixed the issue. I remember checking that box on my 20.0.10 version to solve some other issue I had with that version but I can't precisely remember what issue I was having. So I’m hoping that unchecking it doesn’t bring back some other glitch but for the time being I think that fixed it.  

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Sep 23, 2020 0
Community Beginner ,
Sep 25, 2020

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Hi Cam

Unfortunately that hasn't worked for me. Please let me know how you get on and if it comes back.

 

thanks

Janee

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Sep 25, 2020 0