White bar across image after exporting.

Community Beginner ,
Mar 29, 2021 Mar 29, 2021

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Hello, I recently had this happen to me. I am exporting my png's and there is this strange mystery white bar across the front of the image. It only happens with certain images, and it happens every time with those specific images. as you cansee, my layers are very simple, and objiously there is no white box in any of my layers. Plz help. Thanks

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Bug, Import and export, Problem or error, Windows

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correct answers 1 Correct Answer

Community Beginner , Mar 30, 2021 Mar 30, 2021
Sadly, uninstalling Photoshop then reinstalling it was the answer.  Thank you

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Adobe Community Professional ,
Mar 29, 2021 Mar 29, 2021

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Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

 

Does the artefact also appear when you manually merge the Layers? 

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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Hi, try to reset preferences or reinstall photoshop with this tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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What happen if you flat the layer before exporting?

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Community Beginner ,
Mar 30, 2021 Mar 30, 2021

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If i flatten the layer, then it places a white background behind my image. I am trying to export transparencies. 

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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I answered a very similar post earlier today, except that poster had white squares instead of bars.  If there is an issue causing this, it helps to know what operating system you are using in case it is OS specific.  But the bottom line is we always say video card drivers (from the card maker's web site) with this sort of post.

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Community Beginner ,
Mar 30, 2021 Mar 30, 2021

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I have WINDOWS 10 Pro, and my video drivers are fully up to date.

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Community Beginner ,
Mar 30, 2021 Mar 30, 2021

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Sadly, uninstalling Photoshop then reinstalling it was the answer.  Thank you

 

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New Here ,
May 23, 2021 May 23, 2021

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I had a white bar appearing at the top of my screen during exporting of a transparent gif. I couldn't figure it out for a bit then under the save for web legacy (gif) export, I noticed on right where it said "Matte" it said "Matte", I clicked it and changed it to "None" and voila! 30 second fix

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