white screen showing up while editing

New Here ,
Mar 09, 2021 Mar 09, 2021

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everytime I am editing (for example brush) there is a white window/screen showing up and I can't see the picture anymore I wanted to edit. After i finished clicking the normal picture appears again. This is so annoying! Does anybody can help?

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Mac, Problem or error

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Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

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Try going to your performance preferences and turn off "Use Graphics Acceleration".

If that works, then it points to an issue with your graphics card.

What is your setup - Photoshop version, OS, Video driver versions, etc.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Mar 09, 2021 Mar 09, 2021

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where do I find the performance preferences? I have a Mac OS, Photoshop CC 2019

 

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Adobe Community Professional ,
Mar 10, 2021 Mar 10, 2021

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You need to check for updates to your Photoshop. This was an issue back in CC2019 that updates took care of.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Mar 09, 2021 Mar 09, 2021

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Hey I just did it and figured out how. It still doesn't work unfortunately. Thanks for your help:)

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