White screen when retouching in Photoshop after update

Community Beginner ,
May 03, 2021 May 03, 2021

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Hi! 

 

The screen in Photoshop 2018 and 2019 turns white when I use brushes, eraser and generally retouching after I updated to MacOS BigSur. Check out the video.  

 

Does someone know what I can do to fix this? It's quite urgent, since I need Photoshop for work. 

 

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Bug, FAQ, How to, Mac, Problem or error

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Adobe Community Professional ,
May 03, 2021 May 03, 2021

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Hi @Juliane98C6 ,

 

According to Adobe, Photoshop 22.x and later have been tested with Big Sur.

 

Ps 2018 and 2019 have not been tested.

 

Here is a link from Adobe. https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-big-sur.html

 

Are you able to update to a later version?

 

Regards

mj

 
MSD Star Grey-01.pngMohammed Jogie | Morning Star Design | BA CUA |
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Community Beginner ,
May 12, 2021 May 12, 2021

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This helped! Thank you so much!

 

But, a new problem just popped up. When I'm zooming in PS 2021, it's lagging and it's soooo slow. 

 

Do you know why? 

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Adobe Community Professional ,
May 12, 2021 May 12, 2021

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Hey @Juliane98C6 ,

 

If the answer helpd, can I ask you to mark it as correct? This helps others who might have the same problem.

 

On your lag issue, try this: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Let us know how it goes

 

Best

mj

 

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