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Why wont PS recognise cr3 files

New Here ,
Sep 29, 2020

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Please help 

I updated from Canon Mark IV to the new r6 which is CR3 files. 

So i had to update PS, Bridge and ACR to all the latest. which i have done.. 
but it wont recognise the files. 
i imported some on to my desktop from the camera. I can see thumbail that is white with RAW across it.. but brigde and PS wont recognise it.. 

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Why wont PS recognise cr3 files

New Here ,
Sep 29, 2020

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Copied

Please help 

I updated from Canon Mark IV to the new r6 which is CR3 files. 

So i had to update PS, Bridge and ACR to all the latest. which i have done.. 
but it wont recognise the files. 
i imported some on to my desktop from the camera. I can see thumbail that is white with RAW across it.. but brigde and PS wont recognise it.. 

TOPICS
How to, Import and export, Problem or error

Views

50

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 29, 2020 0
Adobe Employee ,
Sep 29, 2020

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Hi there, 

 

Sorry that Photoshop and Bridge is not recognizing your CR3 files from the Canon Mark IV.

 

We know you updated to the latest version of Photoshop and Bridge but still would like to confirm which exact version of these apps are you using? Navigate to the Help> System info menu and check the version of the apps you're working with.

 

Are you also getting any error message when you open a CR3 file in Photoshop or Bridge?

Please checkout this article https://helpx.adobe.com/camera-raw/kb/troubleshoot-camera-raw-photoshop-photoshop.html and let us know if that helps.

 

Thanks,

Akash

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