WIA error after updating to 19.1.0

Jan 26, 2018

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Earlier this week, I updated Photoshop CC to 19.1.0. Now I get an error when I scan. Before the update, I had no issues scanning.

File...Import...WIA Support...chose my device...chose my options...clicked Scan. In a WIA Support window, it says: The system cannot find the path specified.

Your assistance is appreciated in resolving this issue,

This should be resolved in the Photoshop update that is now available. Open your Creative Cloud, update and let us know how it goes Thanks!

Hannah

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Jan 28, 2018

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Same problem here.  I downloaded PS 2017 as  a workaround.

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Jan 29, 2018

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They need to fix this as it came with the most recent update.... Any support people listening!!!!!

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Adobe Community Professional ,
Jan 29, 2018

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Jan 30, 2018

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You said "DON'T expect a fix right away."?  This should have been caught in beta.  Sad when a release has bugs in it.

Also missing is the ability to use the move tool and ctrl/com clicking on an item used to pull up the layer.  Now I have to lock every layer to move anything.  The move tool acts like the selection tool and goes to a different layer.  Mess up.

What needs to be foremost in the minds at Adobe is that we work and expect the product not to foul up.  We aren't all just happy to tinker with new settings when we have to get a project done.

Dreamweaver is really bad about moving things around or discontinuing support (asp ... yes, many of us are still using it).

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Feb 13, 2018

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rickster56  schrieb

You said "DON'T expect a fix right away."?  This should have been caught in beta.  Sad when a release has bugs in it.

the problem is there is NO BETATESTING at adobe.

and don´t let the staff fool you when they tell you otherwise.

there is NO WAY IN HELL that some of these obvious bugs go unnoticed through a proper betatesting program!!

sadly there is note even a place for us customer to complain about this to adobe.

i can only hope that some serious competition emerges for adobe over the years.

they can only afford to be so incompetent and ignorant because they have a quasi monopoly.

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Most Valuable Participant ,
Feb 13, 2018

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Most will agree with you that Adobe should do better testing at lease to some regression testing. Its not a monopoly as you point it but might as well be for no one  has a completive product.  Adobe Photoshop is 20+ years old never stood still that is a lot of code to compete against.

JJMack

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Feb 13, 2018

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JJMack  schrieb

Most will agree with you that Adobe should do better testing at lease to some regression testing. Its not a monopoly as you point it but might as well be for no one  has a completive product.  Adobe Photoshop is 20+ years old never stood still that is a lot of code to compete against.

indeed 25+ years of code.. a lot of legacy code too.

thought that does not excuses the sloppy coding at adobe.

no software is 100% bugfree. but obvious bugs are a result of sloppiness and "we let the user be the betatester".

as i said a quasi monopoly.  it´s very hard to use something different than photoshop in some jobs.

that is not a problem for amateurs & hobbyists.

there are some other apps. but in a pro environment it´s hard when you don´t have photoshop.

it´s the same when you look at autodesk. it´s a moloch that has swallowed nearly all the competition over the last 20 years.

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Jan 28, 2018

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So I can scan again, I installed the previous version (19.0.1). Here's how I did it:

- Open Creative Cloud;

- Click the down arrow to the right of "Open";

- Click "Other Versions";

- I chose 19.0.1 (the latest version I was able to scan);

NOTE: In Photoshop, when I click Help...About Photoshop CC, the version number it shows is "19.0 Release". When I go to Control Panel...Programs...Programs and Features, the version number is 19.0.1.

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Jan 31, 2018

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Yes I have this same issue too.  Thankfully I have Photoshop CS6 and Acrobat DC and both will accept the scanner so it is a connection problem with CC 2018

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Feb 01, 2018

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Thank you for telling me about Acrobat DC... I never used it to scan before, I always used Photoshop to scan and didn't realize I could do it that way. I appreciate the help.

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Feb 02, 2018

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Same problem i wait for fix. And now i use MS windovs scanner app

Get Windows Scan - Microsoft Store

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Feb 05, 2018

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Exactly the same problem over here. Help, please!

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Most Valuable Participant ,
Feb 05, 2018

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Adobe will most likely develop a fix for cc 2018 in the mean time you can use other scanner software or an older version of Photoshop like other are doing.

JJMack

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