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New Here ,
Aug 24, 2020

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So i have no clue whats going on but im new to photoshop (never used it). ive looked at some videos and just want to mess around with it. basically i can get to the start up window (select images or start from scratch), but when i accually select a image, the whole photoshop window goes all wack. After that happens i have to close PS cause i cant do anything. i have a Acer Nitro 5 with a Ryzen 5 if that helps. if anyone can help, i would love it!!!IMG_0235.jpg

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Crash or freeze, Problem or error

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will not open image

New Here ,
Aug 24, 2020

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So i have no clue whats going on but im new to photoshop (never used it). ive looked at some videos and just want to mess around with it. basically i can get to the start up window (select images or start from scratch), but when i accually select a image, the whole photoshop window goes all wack. After that happens i have to close PS cause i cant do anything. i have a Acer Nitro 5 with a Ryzen 5 if that helps. if anyone can help, i would love it!!!IMG_0235.jpg

Topics

Crash or freeze, Problem or error

Views

39

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LEGEND ,
Aug 24, 2020

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Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

 

What have you done for trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

 

Please read this (in particular the section titled "Supply pertinent information for quicker answers"):

https://community.adobe.com/t5/Community-Help/Guidelines-Tips-for-the-Adobe-Forums/td-p/4788157

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Adobe Community Professional ,
Aug 24, 2020

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Make sure the Graphic card driver is up to date 

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