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Windows keeps restarting on opening Photoshop

New Here ,
Aug 12, 2020

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I recently purchased photoshop and everytime I try and open a new document my laptop crashes.A blue screen opens and it asks to restart the laptop. 

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Crash or freeze, Problem or error, Windows

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Windows keeps restarting on opening Photoshop

New Here ,
Aug 12, 2020

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I recently purchased photoshop and everytime I try and open a new document my laptop crashes.A blue screen opens and it asks to restart the laptop. 

TOPICS
Crash or freeze, Problem or error, Windows

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60

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Aug 12, 2020 0
LEGEND ,
Aug 12, 2020

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Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

 

What have you done for trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Aug 12, 2020 1
Adobe Community Professional ,
Aug 12, 2020

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Which version of Photoshop and OS version?

(Presumably you subscribed – not purchased.)

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Aug 12, 2020 1
New Here ,
Aug 20, 2020

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Photoshop 2020 and Microsoft version 2004

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Aug 20, 2020 0
Most Valuable Participant ,
Aug 12, 2020

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Make sure all your device drivers are up to date and the machine BIOS is also the latest available. If this still happens run some Memory stress test.  BSOD are usually related to Device Drivers , system and hardware related problems. 

JJMack

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Aug 12, 2020 1
davescm LATEST
Adobe Community Professional ,
Aug 20, 2020

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In Windows 10 an application like Photoshop cannot crash the operating system. However a driver can. I would start by looking at the GPU driver, ensuring that you have the latest.

If you can open Photoshop (without a document open) please go to Help > System Info and press the copy button. Then paste the info here.

In addition, type reliability into the Windows search box and open the reliability monitor.

Click on the red cross at the time of your crash then on "View Technical details" for the crash. Paste the info here.

Dave

Dave

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Aug 20, 2020 1