(WINDOWS) NEW MS Laptop 4 & cant print to STL file

[Stephanie M. V.]

Hi,

I recently just purchased a new Microsoft laptop 4 and am using an AMD processor with the onboard Radeon graphics. I am also running the latest version of PS (22.4.1). I have tried multiple things from

- Updating graphics/drivers

- Rolling back versions of PS

- Applying PS as high performance with windows display settings & AMD Catalyst Control Centre software

- Force openGL through REGEDIT

I have reached my limit and cant seem to enable graphics processor settings. I am assuming by enabling this also allows to edit the Edit > Preferences > 3D settings, which will inevitably allow the 3D print to an STL file? If anyone could please help with suggestions, it would be very much appreciated.

Thank you in advance.

Steph

[davescm]

Hi Steph,

I would normally say update your GPU drivers but you say you already have done that. Can you confirm though that you used drivers direct from AMD and not from elswhere. Take a read through the info below. Action 4 may help enable the GPU but you will also need the action in paragraph 3 in order to use 3D

A bit of background on the video card :

There are several things at play here.
1. Adobe are updating the core graphics functions in Photoshop. This is driven by the operating systems of Apple and Microsoft in which the old Open GL functions are being removed in the case of Apple, or deprecated in the case of Microsoft. This means that the graphics functions that have worked for years must be rewritten to use Metal and Direct X. At the same time, Adobe are sensibly updating those core functions to deliver the additional speed we require to handle the very large files of today.
2. Led by the changes being made above, Adobe introduced new GPU checks in 23.3.1. Unfortunately, these caused issues and have therefore been revised for v22.4. That means that many GPUs that incorrectly did not work in 22.3.1 will now be seen in 22.4 and will function.
3. Some functionality in Photoshop, such as 3D, still relies on the older Open GL graphics functions. To make these work, an additional preference Preferences>Technology previews>Deactivate Native Canvas has been added. This can be checked and Photoshop restarted to restore 3D functions to where they were in 22.3
4. Unfortunately, the move to update the core graphics functions will mean that some GPUs will no longer be suitable. If you are using 22.4 and your GPU is still not recognised, first make sure the driver is up to date. If it is and you only have a single GPU enabled ( conflicting GPUs remain an issue) then you could try and force Photoshop to use your older GPU by creating a file PSUserConfig.txt containing the lines:
# Force GPU On
GPUForce 1
Save that text file to :
Windows: [InstallationDrive]:\Users \ [UserName]\ AppData\ Roaming\ Adobe\ [Photoshop_version]\[Photoshop_version]Settings\
macOS: //Users/[UserName]/Library/Preferences/[Photoshop_version]Settings/
Note though that this requires 22.4 or 22.4.1 and is not officially supported by Adobe, so may cause other issues – so you do it at your own risk

Dave