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Workspace display problem

New Here ,
Nov 17, 2020

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Hi!
I'm new here, so please give instructions if I don't write something. I recently bought a new computer and I have a problem with Adobe programs from the beginning. I mainly use Photoshop and Illustrator and there are display errors in both programs - "pixels" appear at different points in my work. The problem only affects Adobe applications.

 

12.jpg

I've already tried uninstalling, installing older versions. The latest versions of both applications are currently installed. I also wrote on Adobe chat, but to no avail because my problem occurs irregularly and there is no message from the program ...

The equipment is new (dell 7550), win 10, ram 64GB, Nvidia RTX 4000, screen 4k 15 "1920x1080px, no iwem what else may be important

Please help, because you can't work like that!

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Crash or freeze, Performance, Problem or error

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Workspace display problem

New Here ,
Nov 17, 2020

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Hi!
I'm new here, so please give instructions if I don't write something. I recently bought a new computer and I have a problem with Adobe programs from the beginning. I mainly use Photoshop and Illustrator and there are display errors in both programs - "pixels" appear at different points in my work. The problem only affects Adobe applications.

 

12.jpg

I've already tried uninstalling, installing older versions. The latest versions of both applications are currently installed. I also wrote on Adobe chat, but to no avail because my problem occurs irregularly and there is no message from the program ...

The equipment is new (dell 7550), win 10, ram 64GB, Nvidia RTX 4000, screen 4k 15 "1920x1080px, no iwem what else may be important

Please help, because you can't work like that!

TOPICS
Crash or freeze, Performance, Problem or error

Views

28

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Nov 17, 2020 0
Adobe Community Professional ,
Nov 17, 2020

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Have you checked to make sure your graphics card is up to date? Just because the equipment is newly purchased does not mean your 2019 graphics card software is up to date.

 

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#GPUandgraphicsdrivertrouble... 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Nov 17, 2020 0
New Here ,
Nov 17, 2020

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Yes, sorry I didn't write. At the very beginning, when the problem occurred, I updated the latest nvidia drivers from the manufacturer's website - installed on 9/11/2020

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Nov 17, 2020 0
Adobe Community Professional ,
Nov 17, 2020

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Do you have more than one monitor connected?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Nov 17, 2020 0
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New Here ,
Nov 17, 2020

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No.

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Nov 17, 2020 0