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Xp-Pen Deco 01 V2 crashes Photoshop and other apps

New Here ,
Jul 28, 2020

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Hi,

 

Everytime I use my Xp-Pen Deco 01 V2 with Photoshop or any other Adobe app, the app starts to crash and the adobe loading cursor appears - I left it for even 30 minutes and it was still spinning. 

Why is this happening? How do I fix it?

Thank you

Marta

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Crash or freeze, Problem or error

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Xp-Pen Deco 01 V2 crashes Photoshop and other apps

New Here ,
Jul 28, 2020

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Hi,

 

Everytime I use my Xp-Pen Deco 01 V2 with Photoshop or any other Adobe app, the app starts to crash and the adobe loading cursor appears - I left it for even 30 minutes and it was still spinning. 

Why is this happening? How do I fix it?

Thank you

Marta

TOPICS
Crash or freeze, Problem or error

Views

244

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Jul 28, 2020 0
Adobe Employee ,
Jul 29, 2020

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Hi Marta,

 

We're sorry about the trouble while using the XP-Pen with Photoshop. Would you mind sharing the version of Photoshop you are using along with your computers operating system?

 

Have you tried uninstalling and re-installing the drivers for the XP-Pen Deco to check if that helps? If not, please try re-installing the drivers to check if that helps. You can also check: https://helpx.adobe.com/photoshop/kb/tablet-support-faq-photoshop.html

 

Regards,

Nikunj

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Jul 29, 2020 1
New Here ,
Jul 29, 2020

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Hi Nikunj, 

 

Thank you for helping me.

 

I'm using Photoshop 2020 - 21.2.1 release and I have a MacBook Pro (15-inch, 2016) - Mac OS Catalina version 10.15.6.

 

I've tried uninstalling and re-installing the drivers for the XP-Pen Deco but it's not working. 

 

Thank you 

Kidnest regards,

Marta 

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Jul 29, 2020 0
Adobe Employee ,
Aug 03, 2020

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Hi Marta,

We're sorry that the issue persists. The XP-Pen tablets are not officially supported. You can try adding the XP-Pen drivers to the Accessibility list for macOS Catalina to check if that helps.

To do that, go to the System Preferences of your Mac, then Security and Privacy, then select the Privacy tab. Select Accessibility from the list on the left. You can add the drivers to the list by unlocking the window using the lock icon at the bottom right and then clicking the "+" sign.

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Aug 03, 2020 0
New Here ,
Jul 31, 2020

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Nikunj,

 

I am having the exact same issue. I have a Xp-Pen Deco Mini 7. I have reinstalled the drivers and the tablet works fine with all other programs including Painter and ArtRage.

 

When I go into Photoshop 2020 and use the brush it will draw the first line, but then when I go to make a second line the spinning cursor starts and I can't do anything in Photoshop.

I am using Mac OS X Catalina with Photoshop 2020.

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Jul 31, 2020 0
New Here ,
Aug 02, 2020

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I had the same problem with the latest version of the XP-Pen drivers. When I downgraded to the October 2019 version of the drivers (which I fortunately had an old copy of) then the tablet seems to work properly with Photoshop so I think it is likely a problem with the updated XP-Pen drivers not Photoshop itself.

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Aug 02, 2020 1
New Here ,
Aug 09, 2020

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Hi,

I have experienced the same issue under Mac OS X Catalina with the latest versions of Photoshop (21.1+) and the latest Xp-Pen drivers (I am using a Deco-03 tablet). 

As a temporary fix, I have downgraded Photoshop to version 21.0 and I can use the brush again. According to MusicalJealousy, it seems that downgrading the Xp-Pen drivers also solves the problem. So it is not clear to me where does the problem come from...

 

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Aug 09, 2020 0
Adobe Employee ,
Aug 10, 2020

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Hi there,

 

We're sorry about the trouble with Photoshop while using the XP-Pen Deco. Please check out the conversation here: https://feedback.photoshop.com/photoshop_family/topics/tablet-pen-lift-causes-photoshop-2020-to-hang...

 

Regards,

Nikunj

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Aug 10, 2020 1