Yellow grayscale - whites come up yellow

Community Beginner ,
May 10, 2021 May 10, 2021

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Hey community - I have one of my students who has encountered a problem - when they open files, it comes up yellow - even if it's specified as grayscale like the image attached.  any advice how I can permanently solve this issue? we've tried reinstall and that didn't work, and it's not a screen calibration issue either. This is the latest Photoshop (2021)Yellow photoshop.png

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Bug, Problem or error, Windows

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Adobe Community Professional , May 10, 2021 May 10, 2021
No, you're doing it all wrong. Don't touch proof. Don't touch anything in Photoshop. If you did, revert and go back. The monitor profile is changed in Windows. The monitor profile is managed by the operating system, and Photoshop just uses whatever it gets from the operating system. That fact that proof seems to fix it just confirms that the monitor profile is bad. Proofing to Monitor RGB disables all color management and bypasses the (bad) monitor profile. It's important that you relaunch...

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Adobe Community Professional ,
May 10, 2021 May 10, 2021

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»it's not a screen calibration issue either.«

Are you sure? 

Can you try using sRGB (just for testing) as the monitor profile? 

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Adobe Community Professional ,
May 10, 2021 May 10, 2021

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Community Beginner ,
May 10, 2021 May 10, 2021

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sRGB gives me the same, Monitor RGB gives me a white, but doesn't permanently stay that way. A "technical expert" said it wasn't likely calibration as the other Adobe products display fine (illustrator/Premiere etc) but as i'm doing more and more research it looks likely.

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Adobe Community Professional ,
May 10, 2021 May 10, 2021

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Just to make sure: You set sRGB not in Photoshop, but on the OS level? 

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Adobe Community Professional ,
May 10, 2021 May 10, 2021

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That's a broken monitor profile. Classic symptoms.

 

If you're not using a calibrator, you'll get profiles from the monitor/laptop manufacturer, distributed through Windows Update. These profiles are very often bad in various ways.

 

Replace your current monitor profile with sRGB IEC61966-2.1 as a temporary measure. The proper way to deal with it is a calibrator. Relaunch Photoshop when done, the profile is loaded at application startup.

Displayprofile_50_1.png

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Community Beginner ,
May 10, 2021 May 10, 2021

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ok i'll give it a go

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Community Beginner ,
May 10, 2021 May 10, 2021

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Ok so we went and completed those steps, and that didn't work, changing to sRGB didn't work, what appears to have worked is changing to the custom version inside Photoshop. Here's hoping it stays that way...

Screen Shot 2021-05-10 at 7.24.07 PM.png

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Adobe Community Professional ,
May 10, 2021 May 10, 2021

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No, you're doing it all wrong. Don't touch proof. Don't touch anything in Photoshop. If you did, revert and go back.

 

The monitor profile is changed in Windows. The monitor profile is managed by the operating system, and Photoshop just uses whatever it gets from the operating system.

 

That fact that proof seems to fix it just confirms that the monitor profile is bad. Proofing to Monitor RGB disables all color management and bypasses the (bad) monitor profile.

 

It's important that you relaunch Photoshop when the profile is changed in the system!

 

EDIT: the color management dialog is a little trickier to get at than it used to be, as the old "control panel" is in the process of being replaced by the new "settings" panel. But just search for it here. "Color" or "colour" depending on US/UK English Windows:

Display_color_management.png

 

 

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Adobe Community Professional ,
May 10, 2021 May 10, 2021

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Hi @Puntz182 ,

 

Your screenshot points to it being grayscale.

 

Check your your Channels Panel. It should have just one channel called Gray.

 

If you have others, these are referred to as Spot Colors and may explain the yellow color.

 

Should you not win, please share a screenshot of your Channels panel and Image Menu > Mode please.

 

hth

mj 

 

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Community Beginner ,
May 10, 2021 May 10, 2021

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nah it's not channels or spot. It's literally when you open up files, nothing else added.

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Adobe Community Professional ,
May 10, 2021 May 10, 2021

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It's the monitor profile. No doubt about that.

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Adobe Community Professional ,
May 10, 2021 May 10, 2021

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Then its monitor profile, so go with with @D Fosse post above.

 

Good luck

mj

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