• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Zenbook 13 UX393 - photoshop won't start

New Here ,
May 01, 2021 May 01, 2021

Copy link to clipboard

Copied

I've just bought an Asus Zenbook 13 UX393 and photoshop & bridge won't run - when starting Photoshop I get the error:

 

"could not initialize photoshop because the icc profile is invalid|"

 

Have googled and tried solutions but nothing seems to be getting this working, can anyone please help?

 

system is Windows 10

TOPICS
Windows

Views

413

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
May 01, 2021 May 01, 2021

Copy link to clipboard

Copied

Please ensure your computer exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Pay particular attention to Photoshop's new GPU requirements. See links below.
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 01, 2021 May 01, 2021

Copy link to clipboard

Copied

First try to replace the monitor profile with sRGB IEC61966-2.1. Asus monitor profiles are notoriously bad. I've never heard of Photoshop refusing to open because of a bad monitor profile, but I suppose it could happen if Asus removed the standard sRGB fallback. There has to be some functional monitor profile for Photoshop to work.

 

Displayprofile_20_3.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 02, 2021 May 02, 2021

Copy link to clipboard

Copied

LATEST

I resolved this in the end by resetting windows to factory installation, the reinstalling Photoshop. Guessing there was some corruption of the ICC profile along the way, but I couldn't get it working without resetting windows. Working now at least!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines