Zenbook 13 UX393 - photoshop won't start

New Here ,
May 01, 2021 May 01, 2021

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I've just bought an Asus Zenbook 13 UX393 and photoshop & bridge won't run - when starting Photoshop I get the error:

 

"could not initialize photoshop because the icc profile is invalid|"

 

Have googled and tried solutions but nothing seems to be getting this working, can anyone please help?

 

system is Windows 10

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Adobe Community Professional ,
May 01, 2021 May 01, 2021

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Please ensure your computer exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Pay particular attention to Photoshop's new GPU requirements. See links below.
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
May 01, 2021 May 01, 2021

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First try to replace the monitor profile with sRGB IEC61966-2.1. Asus monitor profiles are notoriously bad. I've never heard of Photoshop refusing to open because of a bad monitor profile, but I suppose it could happen if Asus removed the standard sRGB fallback. There has to be some functional monitor profile for Photoshop to work.

 

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New Here ,
May 02, 2021 May 02, 2021

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I resolved this in the end by resetting windows to factory installation, the reinstalling Photoshop. Guessing there was some corruption of the ICC profile along the way, but I couldn't get it working without resetting windows. Working now at least!

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