Zoom in/out and rotate problems in Photoshop with my cintiq 13hd touch on Windows 10

New Here ,
Oct 16, 2020

Copy link to clipboard

Copied

always have the same problem....but now i can't find a solution.

basically, i can't rotate the canvas with my cintiq, and some times i cant make zoom in/out properly. I try everthing ( disable windows ink) and other options in phothop, but i can find a solution. i don't know where is the problem (Photoshop, or Windows (10), or wacom or all ) 

please help.... 

 

 

{Thread title edited by moderator}

TOPICS
Problem or error

Views

67

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Oct 16, 2020

Copy link to clipboard

Copied

Hi,

 

We're sorry about the trouble with Photoshop while using your Wacom tablet. Would you mind telling us the version of Photoshop you are using?

 

Please ensure you have the latest Windows updates and the latest Wacom drivers installed on the computer. You can check out the recommended settings to configure your Wacom drivers, here: https://helpx.adobe.com/photoshop/kb/tablet-support-faq-photoshop.html

 

Please let us know if it helps!

Regards,

Nikunj

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Oct 27, 2020

Copy link to clipboard

Copied

i use Photoshop: 21.2.4 and win 10 latest update, latest wacom drivers....but always had the same problem, since win 8..

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
nikunj.m LATEST
Adobe Employee ,
Nov 03, 2020

Copy link to clipboard

Copied

Thanks for the info! Have you tried re-installing the drivers to check if it helps? If not, please try that and let us know if it helps.

Also, please try updating to the latest version of Photoshop to check if it helps.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more