Hello, all. I'm starting to go crazy here. Whenever I use the Zoom tool in Photoshop CC 2014, it zooms in continuously and doesn't stop zooming until it reaches an absurdly zoomed-in level (like 3200%). And when I try to zoom out, the reverse happens, and zooms out all the way to a tiny size. I the past I was able to zoom in standard increments of 25%, 33.3%, 50%, 66.7%, etc. but now I can't hit any of those numbers.
I made this video of my screen to show you exactly what's happening: Photoshop zoom error on Vimeo
One thing to note is that the zoom tool works properly when I use my keyboard shortcuts (Command and + or - keys) but when I use the mouse or laptop trackpad it goes haywire.
Thanks for any help!
I should probably add a description of my setup:
MacBook Pro Retina (Rev A)
2.7 GHz Core i7
Mac OS X 10.9.4
Photoshop CC 2014
Apple Thunderbolt Display
The zoom problem started when I upgraded from OS X 10.9.2 to 10.9.3 when using Photoshop CC. Then I upgraded to Photoshop CC 2014, but the issue remained. After that, I upgraded to OS X 10.9.4 and re-installed Photoshop CC 2014. The problem doesn't go away. Any help would be greatly appreciated.
So if you click on the photo with the zoom tool and release the mouse button right away, it just keeps zooming or does it stop?
It's possible that before the updates, Use Graphics Processor was turned off in photoshop>preferences>performance
Exactly. I click on the photo with the zoom tool (either with the left mouse button or with the trackpad) and immediately release the button, but the image keeps zooming in all the way, long after I stopped pressing the button. However, when I use the keyboard shortcuts for zooming in & out (Command key and + or - keys) the zoom tool works perfectly.
I tried turning "Use Graphics Processor" off and on again, but no change. It's still messed up.
Try resetting the Zoom Tool, Control-click on the Zoom icon and select Reset Tool.
Failing that, you could try resetting your preferences. (Mac: Command, Option, Shift) while starting up Photoshop. A dialog box will appear asking if you wish to delete the preferences/settings file.
I tried resetting the Zoom tool. No dice.
I also reset Photoshop preferences (Command + Option + Shift while opening Photoshop) and it still doesn't work right.
One thing I've noticed is that while the image is zooming, I'm unable to click on anything else in the computer until it's done zooming. For example, I click on Zoom, then try to click on a different app, but it won't open. I try to click on a different app that's already open, and it won't switch to it until the zoom is done.
I'm at a complete loss here. It seems to me that it's a problem with the computer, not with Photoshop, since it all started when I upgraded to OS X 10.9.3. I would have thought that installing a new version of Photoshop in addition to upgrading to 10.9.4 would fix it, but no.
If anyone has any ideas, I'm all ears. Thanks for your help so far, R_Kelly and gener7.
You might try turning off use Gestures in the photoshop>preferences>interface
Sorry to hear those suggestions didn't pan out. I use a mid 2009 Macbook, 10.9.4, and CS6, CC, CC 2014, and I only use my trackpad. I have never experienced anything as you have.
However, I did google around to see if I could get some clues. Animated zoom was designed to continuously zoom in as the mouse button was held down. Something is telling Photoshop that a left-click is the same as holding down the button. So here's my take:
Go into Photoshop Preferences > General, uncheck Animated Zoom, restart PS for good measure and see if it goes away.
Also a thought, do you have any third party mouse utilities like "BetterTouchTool"?
Thank you!!! This has saved me from a mental breakdown!
This feature is known as Scrubby Zoom. By default, the option is enabled, but you can turn it off by unchecking it in the Options Bar (when the Zoom Tool is selected):
Unchecking the Scrubby Zoom option.
With Scrubby Zoom disabled, the Zoom Tool behaves much like Photoshop’s Rectangular Marquee Tool. Simply click and drag out a selection box around the area you want to zoom in on.
I just wanted to say I have the same problem, but I randomly found out that if you use both fingers on the trackpad it will work fine. Until someone finds a solution I've been using this trick.
I had the same issue, but turning off "Better touch tool" app helped! (if you have that )
"I had the same issue, but turning off "Better touch tool" app helped! (if you have that ) — topip74077694
THANK You for posting this. I was losing my mind.
Same as poster above. I turned off my "Better Touch Tool" plug-in and the problem went away.