• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Data disappears in PS custom paper size box

New Here ,
Oct 26, 2022 Oct 26, 2022

Copy link to clipboard

Copied

We are trying to print 36" wide x 120" long "blueprint" on a Ricoh W3601 wide format printer, and the 36 disappears in the first box when we start to type in the 120 in the second box.  WIN 10 64 bit PC. Customer says they use to be able to do it without issues.

Other Ricoh drivers we tried hold the data in both boxes. I'm not sure where to begin to fix it for this driver.Screenshot_20221026-173752-339.png

Views

317

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 27, 2022 Oct 27, 2022

Copy link to clipboard

Copied

I think you are printing from Acrobat/Reader. But does the same thing happen if you print from an entirely different app, like Notepad? This box is part of the Ricoh driver, not the app.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 07, 2022 Nov 07, 2022

Copy link to clipboard

Copied

LATEST

Has a Custom Page Size already been registered via the Control Panel on the machine? If so, that may prevent you from creating one in the print driver. Just a wild stab.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines