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Prelude 2018 not showing Windows video folder while trying to ingest

New Here ,
Nov 20, 2017

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Allow me to first say that I searched here and the internet for the answer to this issue and could not find one. So, here is my issue;

When I go into Prelude CC 2018 and attempt to ingest my files from the Windows 10 created "Video" folder, Prelude shows all of my folders under the user account except the video folder that Windows 10 creates. See image below:

Prelude Screen.PNG

Yet in Windows explorer the Video file folder shows up. (See below screenshot)

User screenshot.PNG

So, why doesn't Prelude list the Video file folder? In order to ingest my video files I have to move them all to a folder outside of the default Windows Video folder which I prefer not to have to do. Any ideas on fixing this issue besides creating a new folder and moving over 373GB of files to a new folder location? Adobe Premiere is able to locate the Video folder, why not Prelude?

I fixed the issue by creating a desktop shortcut and then was able to see the folder.

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Prelude 2018 not showing Windows video folder while trying to ingest

New Here ,
Nov 20, 2017

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Allow me to first say that I searched here and the internet for the answer to this issue and could not find one. So, here is my issue;

When I go into Prelude CC 2018 and attempt to ingest my files from the Windows 10 created "Video" folder, Prelude shows all of my folders under the user account except the video folder that Windows 10 creates. See image below:

Prelude Screen.PNG

Yet in Windows explorer the Video file folder shows up. (See below screenshot)

User screenshot.PNG

So, why doesn't Prelude list the Video file folder? In order to ingest my video files I have to move them all to a folder outside of the default Windows Video folder which I prefer not to have to do. Any ideas on fixing this issue besides creating a new folder and moving over 373GB of files to a new folder location? Adobe Premiere is able to locate the Video folder, why not Prelude?

I fixed the issue by creating a desktop shortcut and then was able to see the folder.

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454

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Nov 22, 2017

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Hi

Please check if the document folder is mapped if yes then try to ingest from mapped location. you can check the mapping setting in Video or Document folder properties.(Right clicking on the folder and choose properties in windows explorer.

Regarads

Abhishek

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New Here ,
Nov 23, 2017

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I fixed the issue by creating a desktop shortcut and then was able to see the folder.

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