Prelude CC 2017 (PC) crashes on startup every time - HELP

[dancrobbins]

CONFIG:

• Windows 10 64bit
• Surface Book with doc, Intel Core i7 @ 2.81 GHz
• In a workgroup, not a domain
• external monitor
• 8 gig RAM

REPRO

• start Prelude
• Prelude crashes every time

FIX ATTEMPTS (non worked)

• running in compatibility mode (Win 8, Win7)
• running as admin
• renaming EXE
• disconnecting external monitor and Surface Book dock

[mayjain]

Hi dancrobbins,

Sorry for the problem.

Can you try deleting folder from Appdata location and check? it will delete the saved browsed locations/preferences.

C:\Users\[***]\AppData\Roaming\Adobe\Prelude

Also try updating your Prelude(to 6.0.2.41) from CC, if not done already and check.

If it doesn't work, please share crash logs from

C:\Users\[***]\AppData\Roaming\Adobe\Prelude\6.0\logs

I hope that help.

Thanks,

Mayjain

[dancrobbins]

Thanks for your prompt response. I deleted the indicated files and Prelude still crashes. I have attached the logs in a ZIP.

- Dan

[mayjain]

Sorry ... But can't find the attachment. Please re-attach it.

-Mayjain

[dancrobbins]

- Dan

[swatiy13639103 · Accepted solution]

Hi dancrobbins,

Sorry for the inconvenience.

Please try following steps:

1. Delete folder present at:  "C:\Users\[***]\AppData\Roaming\Adobe\Prelude"

2. Restart your machine

3. Uninstall Prelude.

4. Install Prelude.

5. Again restart your machine.

6. Try to launch Prelude.

I hope it will help.

Thanks,

Swayadav

[dancrobbins]

Swayadav

That worked. Thanks for the help.

- Dan