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Prelude CC2017 won't start

Contributor ,
May 19, 2017

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Hi, I was using Prelude normally, closed it and then when opened again it won't start.

I see the process on windows, the welcome screen appears but then nothing happens.

I tried restarting and ending the process but nothing.

The Prelude 2014 opens normally (I have the previous version also installed).

I tried upgrading to the last version but still nothing.

Any help will be appreciated.

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Prelude CC2017 won't start

Contributor ,
May 19, 2017

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Hi, I was using Prelude normally, closed it and then when opened again it won't start.

I see the process on windows, the welcome screen appears but then nothing happens.

I tried restarting and ending the process but nothing.

The Prelude 2014 opens normally (I have the previous version also installed).

I tried upgrading to the last version but still nothing.

Any help will be appreciated.

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205

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
May 21, 2017

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Hi Pablo,

Sorry for the problem.

Can you try deleting folder from Appdata location (C:\Users\[***]\AppData\Roaming\Adobe\Prelude) and then relaunch Prelude? it will delete the saved browsed locations/preferences.

If the problem still persist please follow the following post:

Prelude CC 2017 (PC) crashes on startup every time - HELP

I hope it will help.

Thanks,

Swati

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