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Every time I try to ingest, Prelude freezes with a greyed out screen.
This happened with both 2015.4 and 2017.
I have uninstalled and reinstalled.
I have trashed preferences.
I have deleted the 5.0 and 4.0 folders under C:\Users\[***]\AppData\Roaming\Adobe\Prelude
I am running Windows 10 on an Alienware with Core i7-6820HK at 2.70GHz, 16 Gig RAM.
I've seen a few others with similar issue in the discussions, but none of their solutions have worked for me.
Same here. On a Mac El Capitan. both 2015.4 and 2017.
AME loads up, then Prelude crashes in the background...