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750ti listed as unsupported

New Here ,
Jul 03, 2022 Jul 03, 2022

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Hello

I'm trying to use Premiere Elements 2021 on my Win 10 PC, unfortunatelly, my 750ti is detected as unsupported.

It's the only GPU in my PC (Intel disabled in bios), I have latest drivers and all patches - both for win 10 and premiere.

 

PAWEL98A2_0-1656887143868.png

Any idea whats going on ?

 

Thanks

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Error or problem , Performance

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Community Expert ,
Jul 03, 2022 Jul 03, 2022

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These links may help

-https://helpx.adobe.com/premiere-elements/using/gpu-acceleration.html next link about drivers
-https://community.adobe.com/t5/premiere-elements-discussions/gtx-1650-super-in-pre-2021/td-p/12390105
-adding a line to a text file - the version number must be your version, so you may need to change the 20.0
--you of course also need to use the name of YOUR card, not the one discussed in the message below
--you also must explicity allow showing hidden files in your file manager program
--https://community.adobe.com/t5/premiere-elements-discussions/rtx-3080ti-gpu-and-premiere-elements-2022/td-p/12574713

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New Here ,
Jul 03, 2022 Jul 03, 2022

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Thanks for quick reply.

So, my card is officially supported so there is no point of adding it to the mentioned text file. Its there already.

Rolling back drivers is something I really want to avoid. The card is supported so it should work with latest drivers. Especially that it is also still supported by NVIDIA.

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Community Expert ,
Jul 03, 2022 Jul 03, 2022

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I don't remember which link mentions this, but in at least SOME cases the card file as delivered is wrong

 

Go back and check the links again, and make sure your card is entered the 'right' way

 

ADDED - my entry is NVIDIA#GeForce GTX 1650#

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Community Expert ,
Jul 03, 2022 Jul 03, 2022

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Found it !!!

https://community.adobe.com/t5/premiere-elements-discussions/gtx-1080-not-allowed-to-be-used-for-pre...
-above link has example of a BAD ENTRY in the card list and the CORRECT way to enter the card

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New Here ,
Jul 04, 2022 Jul 04, 2022

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OK, so that worked but since I did it, I cannot use hardware encoder anymore. It now says:

PAWEL98A2_0-1656922799613.png

 

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Community Expert ,
Jul 04, 2022 Jul 04, 2022

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LATEST

Hardware encoding is only available if you have an Intel intergrated gpu with Intel Media SDK

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