Acer Swift Go 16 and Premiere Elements 2023 interworking issues.

[stephenh40132617]

Hi Adobe Premier Elements Community,

I have used a desktop ACER in the past to edit videos using Adobe Premiere Elements with great success. However due to a crashed HDD I decided to upgrade to a laptop, Acer Swift GO 16. I also upgraded my software to Adobe Premiere Elements 2023.

Whilst I can run PE 2023 when I load any media, say a 10 second GoPro video, then press play within the software I can hear the progress of the video playing through the speakers but the display does does not keep up and locks after playing about 3-4 seconds.

Any suggestions on whats happening?

The investigation I did before purchase of the Laptop suggested to it being very suitable for video editing.

[tomek398]

What is the format of your video from GoPro? Is it H.264 or H.265 (HEVC)?

What is resolution and framerate?

[stephenh40132617]

Hi Tomec398,

I followed some suggestions from Peru Bob, below, and it all turned out good.

Thanks for your reply.

Stephen

[John T Smith]

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
.
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
.
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia
.
AMD/ATI Driver https://www.amd.com/en/support
.
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

[stephenh40132617]

Hi John,

Checked all drivers and they're ok.

Got some additional advice from Peru Bob and followed that for a good result.

Thanks for your suggestions.

Regards,

Stephen

[Peru Bob]

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate before importing into Premiere Pro:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

[stephenh40132617]

Hi Peru Bob,

Did as you suggested. Used Handbrake to convert file then displayed the MediaInfo result for both (attached).

Loaded the encoded file into Premiere Elements and it all looks good.  Just have to run the 400 odd files through Handbrake and I'll be good to go.

Thanks again.

Regards,

Stephen 

[tomek398]

Before you convert all your files, please check if you are happy with the output quality, as you significantly decreased bitrate and resolution.

Your initial problem could be related to the very high resolution of input videos and HEVC compression not to variable frame rate. Your input framerate is constant